Employee #1 / Founding Team Role at Tech Startup
Location: Remote (US only), must work Eastern Time hours
Job type: Full-time
Compensation: $60,000–$80,000 salary + equity (value ~50k).
Experience level: Early-career candidates welcome
Start date: Immediate / flexible
Travel: Occasional in-person team/customer meetings possible
Job Summary
GoDoug is hiring our first non-founder employee: a high-ownership Operations Specialist who will work directly with the founders to help run and improve the company’s daily operations.
This is a founding team role for someone early in their career who is unusually resourceful, analytical, gritty, and entrepreneurial. You’ll help manage analyst operations, review customer-facing reports, troubleshoot camera/VMS issues, answer customer questions, and build the processes that help GoDoug scale.
About GoDoug
GoDoug is an Operational Awareness platform that helps multi-location operators see what’s really happening inside their retail stores. We have a team of AI-assisted human analysts who review existing in-store camera footage and record what we call Observed Data. By combining POS data with this Observed Data, we reveal the hidden friction, coaching opportunities, and revenue leaks that traditional reporting misses. GoDoug allows owners to monitor every store as if they were standing on the shop floor themselves.
GoDoug focuses on operational metrics, not personal identity. Our work does not involve biometrics, audio analysis, or identity tracking.
Duties
- Help manage day-to-day communication with our overseas analyst team.
- Review customer-facing reports for accuracy, quality, and clarity.
- Troubleshoot camera and VMS review issues when analysts get stuck.
- Answer customer questions clearly and quickly.
- Spot recurring problems and turn them into processes, checklists, and SOPs.
- Help make sure reviews are completed correctly and delivered on time.
- Work closely with the founders to improve how GoDoug operates as we grow.
Who You Are
- You are resourceful. You do not wait for perfect instructions.
- You are analytical. You like figuring out why something happened.
- You are detail-oriented. You catch things others miss.
- You have grit. Messy problems do not scare you.
- You are entrepreneurial. You want to be close to the action and help build something early.
- You communicate clearly and often.
- You are comfortable working remotely but staying highly connected through Slack, email, and phone calls.
What You Do Not Need:
- You do not need 10 years of experience.
- You do not need to code.
- But you do need to learn fast, take ownership, and figure things out without hand-holding.
This Role Is Not For You If:
- You need a lot of structure.
- You get overwhelmed by ambiguity.
- You prefer clean lanes and predictable work.
- You move slowly when something is urgent.
- You want a polished corporate onboarding program.
This is an early-stage startup role. Some days you will review data. Some days you will troubleshoot a camera issue. Some days you will help a customer. Some days you will create a process because the same problem happened twice and we refuse to let it happen a third time.
About The CEO:
GoDoug’s CEO is a Jiffy Lube franchisee with 23 service centers across Indiana and Ohio. Earlier in his career, he worked at Tesla in Palo Alto and at Mark Cuban Companies in Dallas. He also teaches electric vehicle design at Purdue University.
If you've made it this far and are reading this part of the job description, congratulations: you're probably among the more thorough and diligent candidates. Let's see if you're resourceful now. Please research the CEO's contact information and reach out to him introducing yourself. He is running this hiring process and wants to know which candidates are the resourceful go-getters.
Salary / Compensation:
As with most early-stage startups, compensation includes both salary and equity. The salary range for this role is expected to be $60,000–$80,000, depending on experience. In addition, the role will include a meaningful equity grant (estimated at $50k in value), subject to standard startup vesting terms. The equity component is designed to give this person real upside if GoDoug grows significantly.
Job Types: Full-time, Part-time
Pay: $90,000.00 - $150,000.00 per year
Expected hours: 20.0 – 60.0 per week
Benefits:
Application Question(s):
- Tell us about a time you performed at an unusually high level. What was the situation, what did you do, and what measurable result came from it?
- Please tell us what excites you about joining an early-state startup? Why will you thrive in that type of environment?
Work Location: Hybrid remote in Zionsville, IN 46077
