Job Title
Community Liaison
Job Summary
The Community Liaison serves as the primary connection between the organization and the community it serves. This role focuses on building relationships, improving communication, promoting programs and services, and ensuring community needs and concerns are represented within the organization.
Key Responsibilities
- Build and maintain positive relationships with community members, partners, agencies, and stakeholders
- Serve as a point of contact between the organization and the public
- Conduct outreach activities to increase awareness of programs and services
- Coordinate community events, meetings, workshops, and presentations
- Identify community needs and provide feedback to leadership and program teams
- Assist clients or community members with accessing available resources and services
- Collaborate with healthcare providers, schools, nonprofits, government agencies, and local organizations
- Maintain accurate records of outreach activities and community interactions
- Support marketing and communication efforts through social media, newsletters, and informational materials
- Respond to questions, concerns, and referrals in a professional and timely manner
- Help develop partnerships that strengthen community engagement and organizational impact
Qualifications
- High school diploma required; Associate’s or Bachelor’s degree in social work, public health, communications, human services, or related field preferred
- Experience in community outreach, customer service, healthcare, social services, or public relations preferred
- Strong interpersonal and communication skills
- Ability to work with diverse populations and maintain confidentiality
- Excellent organizational and problem-solving abilities
- Proficiency with Microsoft Office and basic data entry systems
- Bilingual skills are a plus
Skills & Competencies
- Relationship building
- Active listening and empathy
- Public speaking and presentation skills
- Cultural sensitivity and professionalism
- Time management and multitasking
- Conflict resolution and advocacy
Work Environment
- Combination of office, community, and field-based work
- May require local travel and occasional evening or weekend events
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
