- This position is based in Williamsville, NY
About Medical Eyeglass Center (MEC)
At MEC, we partner with leading medical/ophthalmology practices to provide patients with high-quality vision care and eyewear services. Our employees work directly inside medical offices, helping patients select and fit eyewear while creating a positive, professional experience. We pride ourselves on accuracy, customer service, and a patient-first approach that sets us apart.
MEC is seeking a skilled, patient-focused Optical Associate to join our team. In this position, you’ll play a key role in the successful operation of the optical dispensary, deliver outstanding service, and work closely with both patients and clinic staff. This is a great opportunity for someone who enjoys combining technical expertise with patient care in a supportive and professional setting.
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Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments.
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Accurately process and complete orders through MEC’s pointofsale systems.
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Maintain detailed records of prescriptions, orders, payments, and insurance claims.
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Review and track lab orders to ensure timely and accurate completion.
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Submit insurance claims, post payments, and follow up on outstanding receivables.
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Dispense prescription and nonprescription eyewear (and contact lenses where applicable.)
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Assist patients with eyewear adjustments, repairs, and cleaning.
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Maintain frame inventory, keeping displays organized, clean, and fully stocked.
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Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities.
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Support inoffice promotions and marketing materials.
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Build positive working relationships with providers, technicians, and administrative staff.
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Maintain a professional and welcoming environment for patients and staff.
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A friendly, professional, and patientfocused personality.
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Ability to read and interpret spectacle prescriptions (and contact lenses where applicable).
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Skilled in eyewear fitting, adjustments, and repairs or willing to learn.
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Strong customer service and sales skills, including handling objections.
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Clear and professional verbal and written communication.
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Proficiency with MS Excel, email, and insurance portals (preferred).
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Strong organization and time management skills.
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Teamoriented with the ability to build effective relationships.
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Attention to detail and problemsolving mindset.
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Receptive to feedback and committed to continuous learning.
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High School Diploma or GED
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Minimum 6 months of experience in optical
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Knowledge of frame adjustments and frame repairs
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Experience taking accurate measurements (PD, seg height, optical center)
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Familiarity with optical lab processes and lens types (single vision, bifocal, progressive)
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Experience reading lenses using manual lensometer
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Ability to handle insurance eligibility checks and authorizations
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Strong attention to detail and accuracy when filling prescriptions
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Ability to multitask in a fastpaced environment
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Basic computer skills and experience with EHR or optical POS systems
Job Type: Full-time
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401(k)
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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Employee discount
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Paid time off
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Referral program
At Medical Eyeglass Center (MEC), we exist to turn optical dispensaries into thriving, patient-centered, revenue-generating extensions of leading medical and ophthalmology practices. We don’t just consult — we partner, manage, and execute. From staffing and training to inventory, merchandising, and operations, we bring more than 45 years of hands-on expertise to every detail.
