Job Summary
We are seeking a dynamic and detail-oriented Dental Front Desk Receptionist to join our vibrant dental team. In this pivotal role, you will serve as the first point of contact for patients, ensuring a welcoming experience while managing a wide range of administrative duties. Your energetic approach and excellent organizational skills will help streamline daily operations, coordinate patient appointments, verify insurance coverage, and uphold the highest standards of clinical confidentiality. This paid position offers an exciting opportunity to contribute to quality patient care in a fast-paced dental environment.
Responsibilities
- Greet patients warmly and professionally, creating a positive first impression.
- Schedule appointments efficiently using dental practice management software such as Dentrix or Eaglesoft.
- Verify insurance benefits
- Manage multi-line phone systems with excellent phone etiquette, directing calls appropriately.
- Collect patient information accurately, review documentation for completeness, and update electronic health records
- Assist with insurance verification, coding (CPT, ICD-9, ICD-10), and medical billing processes in compliance with HIPAA regulations.
- Maintain organized medical records and ensure confidentiality according to clinical confidentiality policies.
- Support office management tasks such as filing, faxing, data entry, and maintaining office supplies.
- Facilitate patient intake procedures and coordinate appointment follow-ups to optimize clinic flow.
- Provide exceptional customer service by addressing patient inquiries promptly and professionally.
Requirements
- Proven experience as a Medical Receptionist or Dental Front Desk Receptionist in a dental or medical setting.
- Strong knowledge of health insurance processes including Medicare and health information management systems.
- Familiarity with EMR/EHR systems such as Dentrix, Eaglesoft, or similar platforms like Athenahealth or eClinicalWorks.
- Proficiency in medical coding (CPT, ICD-9/10) and billing procedures aligned with HIPAA standards.
- Excellent computer skills including Microsoft Office Suite (Word, Excel) and typing accuracy (10 key typing).
- Exceptional organizational skills with attention to detail in documentation review and record keeping.
- Ability to communicate effectively in bilingual settings is a plus; fluency in additional languages is desirable.
- Strong understanding of dental terminology and clinical confidentiality policies.
- Office management experience including appointment scheduling, insurance verification, and patient service support.
- Prior clinic or hospital experience is preferred; familiarity with dental office software such as Dentrix or Eaglesoft is highly valued.
- Demonstrated professionalism in handling sensitive information with discretion and integrity.
Join us to be part of a dedicated team committed to delivering outstanding patient care while fostering a supportive work environment!
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
