Loan Servicing Manager
We’re seeking an experienced Loan Servicing Manager to lead and evolve our loan servicing operations. In this role, you'll manage a diverse portfolio of consumer and business loans — including auto, personal, mortgage, credit card, and SBA/USDA programs.
You’ll oversee a skilled team, ensure regulatory compliance, streamline workflows, and drive automation efforts that improve efficiency and member service. If you're a proactive leader with deep knowledge of loan servicing systems and a passion for process improvement, we’d love to hear from you.
Key Responsibilities:
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Lead day-to-day servicing operations and staff
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Ensure compliance with internal policies and regulatory guidelines
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Manage system administration across multiple platforms (FICS, Freddie Mac, SBA, USDA, etc.)
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Oversee credit card servicing, document retention, and risk controls
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Collaborate cross-functionally to enhance workflows and reporting
Qualifications:
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5+ years in loan servicing or similar banking experience in a managerial or supervisory capacity at a large credit union or bank; or any equivalent combination of formal training and/or experience which provides the necessary knowledge, skills, and abilities.
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Strong leadership and communication skills
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Familiarity with lending regulations and secondary market requirements
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Comfortable with data, systems, and continuous improvement
