ICAPE Group is a global leader in printed circuit boards (PCBs) and custom-made technical
parts. With operations in over 70 countries and a strong presence across Europe, Asia, and
the Americas, ICAPE delivers innovative sourcing, engineering, and supply chain solutions
to industrial and OEM customers.
We foster a collaborative, high-performance environment where individuals are
empowered to grow, take ownership, and make meaningful impact within a global
organization.
Role Overview
The Inside Sales Representative I (ISR1) is a foundational role responsible for executing
day-to-day transactional sales activities with a focus on speed, accuracy, and operational
excellence.
This position supports customer accounts through quoting, order processing, and
coordination across internal teams including Engineering, Quality, and Logistics. ISR1 plays
a critical role in ensuring a seamless customer experience while building the technical and
commercial skills required for future growth within ICAPE.
Key Responsibilities
Customer & Account Management
- Support assigned accounts through daily transactional activities
- Maintain clear, professional, and timely communication with customers
- Track and follow up on RFQs, orders, and delivery timelines
Quoting & Cost Analysis
- Process RFQs using ICAPE systems (E-shop, Matrix, Supplier RFQ)
- Prepare accurate and timely quotations
- Validate customer specifications and escalate complex requests
Cross-Functional Collaboration
- Coordinate with Engineering, Quality, Logistics, and Customer Service
- Ensure smooth transition from quote to order fulfillment
- Communicate risks proactively to avoid delays
Process Improvement & Reporting
- Maintain accurate data in SAP and CRM systems
- Monitor KPIs such as turnaround time and order accuracy
- Analyze basic operational reports and identify inefficiencies
Training & SOP Compliance
- Follow ICAPE Standard Operating Procedures
- Participate in onboarding and continuous learning programs
- Develop foundational PCB and systems knowledge
Required Skills & Experience
Education & Background
- Bachelor’s degree in Business, Supply Chain, or related field preferred
- 1–3 years of experience in customer service, inside sales, or B2B environment
Technical Skills
- Proficiency in Microsoft Office (Excel, Outlook, Teams)
- Experience with ERP/CRM systems (SAP preferred)
- Ability to learn technical tools and quoting systems quickly
Operational & Analytical Skills
- Strong attention to detail and accuracy
- Ability to manage multiple priorities in a fast-paced environment
- Strong organizational and time management skills
Why Join ICAPE
- Clear career progression: ISR1 ISR2 ISR3 Program Manager / Account Manager
- Exposure to global markets and supply chain operations
- High-performance culture with leadership visibility
- Opportunity to grow within a rapidly expanding international organization
Physical Requirements
- Prolonged periods working at a computer
- Ability to lift up to 40 lbs occasionally
Equal Opportunity Statement
ICAPE is an equal opportunity employer committed to building a diverse and inclusive
workforce.
We welcome applicants from all backgrounds and ensure fair consideration for all
candidates.
