Job Summary:
The primary role for this position is to maintain the reception area, providing exceptional customer service to visitors and employees, answering multi-line phone systems, as well as maintaining office equipment and supplies.
Supervisory Responsibilities:
Duties/Responsibilities:
- Bilingual must be fluent in English and Spanish
- Serve visitors by greeting, welcoming, and directing them appropriately.
- Notifies company personnel of visitor arrival.
- Answers front desk phone and transfers to correct individual
- Making appointments for all staff or for specific employees, such as executives
- Directing visitors to the correct office
- Responding to all customer inquiries in a polite and timely manner
- Directs visitors by maintaining employee and department directories.
- Maintains security by following procedures, such as monitoring visitor logbook,
- Check emails and voicemails consistently
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Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
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Preparing meeting and training rooms.
- Deliver Mail and packages to its appropriate destinations
- Maintain inventory of office supply closets
- Order office supplies for the organization
- Help coordinate any catering events
- Must be professional in dress, communication and actions
- Maintain a clean and safe working environment
- Punctual, Consistent and Reliable attendance is mandatory
- All other duties as assigned
Required Skills/Abilities:
- Thorough and pay attention to detail.
- Ability to work well with others.
- Patience and the ability to remain calm in stressful situations.
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- Excellent written and verbal communication skills.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Excellent organizational and time management skills.
- Experience with administrative and clerical procedures.
- Able to contribute positively as part of a team, helping out with various tasks as required.
- Consistent, professional dress, and manner.
- Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive.
- Comfortable multi-tasking and prioritizing tasks without guidance
- Excellent interpersonal skills
Education and Experience:
- High School Diploma or equivalent or equivalent work experience preferred.
- 2-3 years of relevant experience in an office environment preferred
Physical Requirements:
- Sit for extended periods while performing administrative duties.
- Stand and walk occasionally throughout the workday.
- Use a computer, keyboard, mouse, and telephone for prolonged periods.
- Communicate effectively in person, over the phone, and via email.
- Lift and carry up to 15–20 pounds occasionally (office supplies, packages, files, etc.).
- Reach, bend, stoop, and retrieve files or office materials as needed.
- Maintain visual acuity to read documents, computer screens, and written materials.
- Perform repetitive hand and wrist movements, including typing and data entry.
- Greet and assist visitors in a professional and courteous manner.
- Move throughout the office to deliver documents, escort visitors, or perform other administrative tasks.
