Job Summary: The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries.
Monday-Friday, 8:30am-5:00pm, $20/hour. Fulltime, temp to perm!
Essential Functions:
- Perform prompt and complete data entry
- Enter accurate customer orders in computer system
- Monitor on-time performance for driver delivery and pick-up
- Prepare tracking reports
- Develop knowledge base of all customers
- Develop relationships with all customers
- Understand and abide by various customer requirements
- Resolve customer problems promptly and efficiently
- Understand the operations and rules of the various rail carriers and piers
- Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur
- Trace and monitor existing loads in the system to prevent problems from occurring
- Other duties as assigned
- Microsoft Office experience; Strong Proficiency in Excel
Pay: From $20.00 per hour
Work Location: In person
