Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.
With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level.
Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.
Position Overview:
The Regional Director of Ticket Operations will oversee the implementation and execution of ticket operations across three teams – Gwinnett Stripers, Birmingham Barons, and Rome Emperors. This role is responsible for developing and leading a qualified ticket operations staff at each location, ensuring seamless ticket fulfillment and exceptional customer service. The role requires collaboration with multiple internal departments, budget management, and ticketing system oversight across all venues.
Oversee all facets of ticket operations for events across multiple venues within the region, with both in-person and virtual support.
Manage the renewal process for season tickets at each location, including invoicing, inventory management, and distribution of all-season ticket plans.
Collaborate with ticket sales, marketing, corporate partnerships, finance, and other departments across teams to align on ticketing needs, financial reporting, and event planning.
Manage the integrity, accuracy, and governance of all ticketing data across three markets, ensuring consistent and reliable distribution of information
Ensure efficient, accurate, and timely reporting on ticket sales activity and performance.
Administer, maintain, and oversee all ticketing system operations, including uploading and managing events across the regional ticketing platforms.
Serve as a point of contact with Tickets.com, Ticketmaster and other ticketing vendors, overseeing systems such as Archtics, TM1, and third-party APIs (e.g., FEVO).
Manage budget goals for ticket operations, including monitoring operating expenses across all locations.
Ensure the security of box offices, including managing daily revenue reports, safeguarding funds, and maintaining procedural compliance.
Provide coaching, training, and feedback to the ticket operations and full-time staff across all teams to ensure high performance and professional development.
Deliver exceptional customer service to fans, clients, and internal stakeholders.
Other duties as assigned.
Strong attention to detail, excellent communication, and exceptional customer service skills.
Proven ability to adapt to changes, work under pressure, and deliver accurate results in a fast-paced environment.
Proficiency with Microsoft Office programs: Outlook, Excel, Word, PowerPoint.
Extensive experience with ticketing platforms, particularly Tickets.com and Ticketmaster, and related tools such as EMT, FEVO, and Access Manager.
Ability to work independently while fostering collaboration and effective working relationships across teams.
Strong oral and written communication skills, with a focus on execution and analytical capabilities.
Ability to motivate and manage ticket operations staff at multiple locations.
