Guest Services Representative
Job Description
Provide genuine, efficient and friendly service for front of house to ensure smooth operations.
Primary Responsibilities
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Greet guests and courteously answer questions about the hotel and local area.
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Check guests in and out in an efficient and friendly manner
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Resolve complaints in a positive manner.
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Answer phones, direct calls and take reservations.
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Follow front desk procedures to ensure accuracy, five-star service and consistency in all operations.
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Manage cash handling and check cashier closings and deposits.
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Monitor high balance guests and payments owing and take appropriate action.
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Monitor all VIP’s, special requests, packages and ensure timely delivery and charging for all items.
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Be attentive, friendly, helpful and courteous to other team members and guests.
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Wear the proper uniform at all times. Uniform must be wrinkle free, clean and neat.
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Attend regularly scheduled meetings for front desk personnel.
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Work with the group sales manager to manage rooming lists, room assignments, cut-off dates and ensure smooth check-in, check-out and billing accuracy.
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Follow all hotel safety policies, procedures & standards.
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Handle other duties as assigned by Front Office Manager
Requirements
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Must be willing to work holidays and weekends.
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Friendly, outgoing personality and professional appearance required.
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Hospitality experience and/or customer service experience preferred.
Positive attitude and excellent communication skills a must.
Brand: Margaritaville Resort Gatlinburg
Address: 539 E. Parkway Gatlinburg, TN - 37738
Property Description: 320 - Margaritaville Resort - Gatlinburg, TN
Property Number: 320
