Position Description:
Job summary: MUST HAVE PREVIOUS EXPERIENCE WORKING IN A CPA FIRM
The clerk is responsible for providing essential administrative and clerical support for the trucking company's daily operations. This role ensures all transportation-related paperwork is accurately processed and organized, provides courteous and efficient service to drivers and customers, and assists with various office tasks. The ideal candidate is highly organized, detail-oriented, and capable of working in a fast-paced environment.
Responsibilities
Administrative and clerical support: Perform general office duties such as filing, photocopying, and handling correspondence. This includes organizing and maintaining an efficient filing system for both physical and electronic documents.
Driver support: Process daily paperwork, logs, trip reports, and bills of lading.
Communication: Answer and direct incoming phone calls and emails. Act as a communication liaison between drivers, customers, carriers, and internal departments.
Documentation and data entry: Accurately enter and update data related to shipments, deliveries, and payroll into company-specific software and spreadsheets. Create and process shipping manifests and billing documents.
Customer service: Assist customers with inquiries regarding delivery status, invoices, or other issues. Handle customer service requests with professionalism and a sense of urgency.
Compliance and reporting: Track driver records to ensure compliance with Department of Transportation (DOT) regulations. Generate daily, weekly, and monthly reports as required by management.
General assistance: Support the transportation and operations teams with additional tasks as assigned.
Qualifications
High school diploma or GED equivalent.
Proficiency with Excel and Word.
Strong verbal and written communication skills with professional phone etiquette.
Excellent organizational and time management abilities, with a high degree of attention to detail.
Ability to multitask and prioritize tasks effectively in a deadline-driven and sometimes stressful environment.
Knowledge of basic bookkeeping or accounts payable/receivable is a plus.
