About the Role
As a Client Success Specialist, you will serve as the primary advocate for our customers, driving account growth and ensuring seamless communication between our clients and internal production teams. You will leverage your expertise in CRM management and technical sales support to deliver high-quality solutions while fostering long-term partnerships.
Responsibilities-
Act as the central point of contact for assigned accounts, bridging the gap between client needs and internal engineering, quality, and manufacturing departments.
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Manage the full order lifecycle, from generating accurate quotes and proposals to coordinating order entry and monitoring delivery timelines.
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Drive revenue growth by proactively promoting services to existing clients and identifying new opportunities within your assigned account base.
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Maintain high data integrity within ERP and CRM systems to ensure accurate sales forecasting and account performance analysis.
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Resolve complex customer inquiries and issues promptly to maintain positive performance scorecards and client satisfaction.
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Collaborate with leadership to refine prospecting strategies and optimize sales methods based on data-driven insights.
Qualifications-
Proven experience in a customer-facing role within a manufacturing or technical environment.
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Strong proficiency in CRM software, ERP systems, and Microsoft Office Suite.
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Demonstrated ability to manage multiple projects simultaneously with high attention to detail.
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Excellent verbal and written communication skills for both virtual and in-person interactions.
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Solid understanding of pricing strategies, negotiation techniques, and technical product knowledge.
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Bachelor’s degree in a business-related field or equivalent professional experience.
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5+ years of experience in high-level customer service or inside sales.
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Familiarity with engineered solutions and factory production workflows.
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Demonstrated problem-solving aptitude and ability to adapt in fast-paced environments.
