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Customer Technology and Marketing Analyst - UPS Forwarding Hub

UPS -
Alpharetta, GA

Job Details

Full-time

Qualifications

Agile scheduling
Bachelor's degree
Product backlog management
Agile
Agile planning
Stakeholder management

Full Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary

As a Customer Technology Marketing Analyst for the UPS Forwarding Hub, you will help define and deliver the next generation of digital freight forwarding solutions. You’ll turn market insights, customer needs, and emerging technologies into impactful product capabilities that enhance transparency, speed, and control for our customers.

In this role, you will work cross-functionally to support product development, pricing strategy, and digital adoption—playing a key role in accelerating UPS’s digital growth and strengthening our market leadership.

Key Responsibilities

Product Development & Delivery

Support the roadmap, design, and delivery of Forwarding Hub features (e.g., quoting, documentation, workflows)
Translate customer feedback and business needs into user stories and functional requirements
Partner with Product, IT, Operations, Pricing, and Marketing to deliver high-impact solutions

Backlog Prioritization & Stakeholder Alignment

Prioritize enhancements based on customer value, business impact, and technical feasibility
Support backlog refinement, release planning, and scope definition
Provide clear analysis and recommendations to align stakeholders and guide decisions

Pricing Strategy & Optimization

Support pricing capabilities, including buy/sell rates, margin visibility, and workflows
Partner with Pricing and Finance to ensure solutions are competitive, scalable, and compliant
Identify opportunities to improve revenue, margin performance, and pricing accuracy

Deployment, Testing & Quality Assurance

Lead or support user acceptance testing and release validation
Track and resolve defects in collaboration with engineering teams
Ensure releases meet quality, readiness, and business standards

Performance Monitoring & Continuous Improvement

Analyze adoption, usage, and performance metrics to identify improvements
Deliver data-driven recommendations to enhance customer experience and business outcomes
Support ongoing optimization of digital tools and workflows

Marketing & Adoption Support

Assist in product messaging, training materials, and go-to-market efforts
Partner with internal teams to drive awareness and adoption of new capabilities
Help communicate product value clearly to internal and external stakeholders

Qualifications

Required

Bachelor’s degree in Business, Supply Chain, Information Systems, or a related field
Experience with digital platforms or product development (logistics or pricing preferred)
Strong analytical, organizational, and problem-solving skills
Experience working in agile environments and managing backlogs
Ability to manage multiple priorities and collaborate across teams

Preferred

Experience with transportation management systems or freight forwarding platforms
Knowledge of pricing strategy and revenue optimization
Proficiency in analytics tools (Azure Dev Ops, Power BI, SQL)
Strong communication and stakeholder engagement skills

The position is based in Alpharetta, Georgia and will require commuting to the office. Employer will not sponsor a visa for this position. Candidates must be currently in the same geographic location or willing to relocate independently.

Job Grade- 20E

Last day to apply internally- 6/16/26 @ 11:59pm EST

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

The position is based in Alpharetta, Georgia and will require commuting to the office. Employer will not sponsor a visa for this position. Candidates must be currently in the same geographic location or willing to relocate independently.

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