Works in a team environment to schedule appointments and perform all check-in processes accurately and appropriately for all CMU Health Services patients (multiple clinics, multiple providers). Enters medical insurance and demographic information into the electronic medical record. Collects copays and past due balances. Performs daily reconciliation and reporting of payments. Stays current on basic health insurance specifics, guidelines, and rules. Maintains the confidentiality, security, and organization of CMU Health Services medical records. Releases patient information as appropriate following HIPAA and FERPA guidelines. Performs a variety of basic office duties.
Required Qualifications
High school diploma or GED.
Three years of qualifying experience or a combination of education and experience that equates to three years.
Experience with Microsoft Word.
Customer service experience.
Organizational skills with strong attention to detail.
Demonstrated positive interpersonal skills.
Effective verbal and written communication skills.
Ability to project a positive attitude.
Ability to manage multiple projects and meet deadlines with accurate results.
Ability to compose, proofread and edit correspondence.
Preferred Qualifications
Associates degree in medical office secretarial or similar program
Experience with electronic medical record systems and scanners Knowledge of SAP
Knowledge of Epic (EMR)
Experience using website resources such as WebDennis, Champs, etc
Duties & Responsibilities
Monitors and manages medical clinic schedules for multiple Providers according to Provider specifics and availability.
Schedules patient appointments for all CMU Clinics while following all scheduling guidelines.
Obtains insurance and demographic information and enters it into the electronic medical record with high accuracy.
Verifies insurance coverage and policy information using various insurance company websites (Web Dennis, Champs, etc).
Maintains basic knowledge regarding CMU medical insurance participation, insurance guidelines and pre-authorization processes.
Completes all check-in processes, collection processes and reconciliation processes with a high degree of accuracy.
Answers phones, transfers calls, prepares/changes voice mail and triage messages.
Acts as the medical records custodian, releasing information as appropriate following HIPAA and FERPA guidelines.
Participates in team workflow and other problem-solving initiatives for efficiency and effectiveness.
Participates in training of new employees/student workers on electronic medical record and general office processes and procedures.
Participates in regular communication with clinical staff and billing staff to help ensure efficient workflow between departments.
Provides input for development and implementation of procedures, systems, and policies as it relates to the revenue cycle. Assists in supervision and assists in providing direction to student employees.
Completes all medical record scanning and copying.
Composes and mails various office correspondence.
Supports and assists with scheduling of incoming and outgoing referrals.
Performs other duties as assigned.
Supervision Exercised
None.
Message to Applicants
Central Michigan University is dedicated to fostering an environment that is reflective of the communities we serve. We are especially interested in highly qualified candidates who will advance and promote CMU’s mission, vision, and leadership standards.
You must submit an on-line application in order to be considered as an applicant for this position.
Cover letters may be addressed to the Hiring Committee.
Employee Group
Administrative Office Assistant
Pay Range
Minimum Starting Rate: $16.60 per hour
Division
Academic Affairs
Department
University Health Services
Employment Status
Part-Time
Weekly Work Schedule
24 hours per week (desired schedule MWF)
Location
Mount Pleasant, MI
About CMU
Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.
We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.
CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.
Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.
CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.
Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.
CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
CMU Leadership Standards
Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.
We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.
Please review the Leadership Standards before applying for this position.
