JOB RESPONSIBILITIES
Customer Centric - Assist customers via telephone, email, and chat with an exceptional level of service delivery. You will serve as their go-to for resolving concerns and ensuring a positive customer experience from start to finish.
A Problem Solver – You aren't afraid to jump in and diagnose and resolve problems utilizing department tools, resources, and business judgment, resulting in increased customer confidence with PIP products.
A Team Player - Perform as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives. You work effectively in a team environment, with a willingness to work cross-functionally, continuously gaining new skills.
Agile - Upsell the PIP product line on incoming calls; and when appropriate, outgoing calls to customers.
Detail oriented - Ensure productivity and quality levels are met in order to meet and exceed customer expectations.
