E-Commerce Operations & Customer Support Associate
Location: Livingston, New Jersey
Job Type: Full-time, in person
Schedule: Approximately 35–40 hours per week
About the Position
A growing private e-commerce company in Livingston, New Jersey is looking for a reliable, organized, and detail-oriented E-Commerce Operations & Customer Support Associate.
This position supports the company’s daily order fulfillment, customer communication, inventory organization, and general business operations. It is ideal for someone who enjoys hands-on work, is comfortable using computers and smartphones, and can work efficiently in a fast-paced environment.
This is an entry-level opportunity, and training will be provided. The company name and additional business information will be shared with qualified candidates during the interview process.
Primary Responsibilities
- Prepare, organize, pack, and label customer orders
- Carefully verify products and order details before shipment
- Print shipping labels and prepare packages for USPS, UPS, or FedEx pickup
- Respond professionally to customers through online chat and messaging platforms
- Assist customers with order-status, shipping, tracking, and basic product questions
- Escalate complicated customer issues to the manager when necessary
- Monitor incoming customer messages and respond in a timely manner
- Organize products, packaging supplies, boxes, labels, and shipping materials
- Assist with inventory counts and maintain accurate internal records
- Receive incoming merchandise and help organize new inventory
- Assist with returns, delivery issues, and order discrepancies
- Maintain a clean, secure, and organized packing area
- Support the manager with administrative and miscellaneous daily tasks
- Handle products and customer information carefully and confidentially
- Follow company procedures for quality control, packing, and customer service
Qualifications
- Must be at least 18 years old
- High school diploma or equivalent preferred
- Previous experience is helpful but not required
- Strong attention to detail and organizational skills
- Reliable, punctual, and responsible
- Comfortable using a computer, smartphone, email, and online messaging systems
- Able to communicate clearly and professionally in written English
- Able to learn new software and procedures quickly
- Comfortable working in a fast-paced e-commerce environment
- Able to handle delicate and valuable products responsibly
- Able to maintain confidentiality regarding customers, products, pricing, suppliers, and company operations
- Able to work independently and follow instructions
- Must have reliable transportation to Livingston, New Jersey
Preferred Experience
Experience in any of the following areas is helpful but not required:
- E-commerce order fulfillment
- Customer service or online customer chat
- TikTok Shop, Shopify, Amazon, Etsy, or another online marketplace
- Packing, shipping, or warehouse operations
- USPS, UPS, or FedEx shipping systems
- Retail, jewelry, fashion, or luxury products
- Inventory organization or administrative support
Physical Requirements
- Ability to stand or sit for extended periods
- Ability to perform repetitive packing and labeling tasks
- Ability to lift and move packages weighing up to approximately 25 pounds
- Ability to carefully handle small and delicate items
Compensation and Benefits
- Paid training
- Consistent work schedule
- Opportunity to grow with an expanding e-commerce company
- Hands-on experience in customer service, fulfillment, inventory, and online retail operations
Confidentiality
The selected employee will have access to private customer, product, pricing, and company information. The employee will be required to follow strict confidentiality and security procedures. A confidentiality agreement may be required before employment begins.
How to Apply
Please submit your résumé through Indeed.
Applicants may also include a short message answering the following:
- What is your current availability?
- Do you have reliable transportation to Livingston, New Jersey?
- Have you previously worked in customer service, packing, shipping, retail, or e-commerce?
- Why are you interested in this position?
Qualified candidates will be contacted for an initial phone or video interview.
We are an equal opportunity employer and consider qualified applicants without regard to legally protected characteristics.
Pay: $18.00 - $20.00 per hour
Benefits:
- On-the-job training
- Parental leave
Work Location: In person
