Position Title: Collections Clerk
Location: WEST BABYLON New York 11704
Job Summary
Job Description
Please note this role is basically in Long Island ( Candidates in Brooklyn, Queens etc. will have a long commute upward of 2hrs.) Please keep that in mind as the manager would like local candidate.
POSITION SUMMARY
The duties of a Collections Specialist include collection calls and/or correspondence in
a fast paced goal oriented collections department. Providing customer service regarding collection issues, process
and review account adjustments, resolve client discrepancies and short payments. Manages assigned book of
business and collections of all the outstanding accounts receivables from clients and customers
REPRESENTATIVE RESPONSIBILITIES
The following responsibilities are general duties that a particular employee in this position may or may not be required
to perform. The actual duties required of this position will vary.
Monitor accounts on a daily basis and identify outstanding account receivables.
Take actions in order to encourage timely payments.
Assist cash application specialist for application customer remittances and perform research on all customer payment.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
Process credit card and e-check payments and refunds
Resolve billing issues and discrepancies
Contact clients and discuss their overdue payments.
Accountable for reducing delinquency for assigned accounts.
Prepare and present reports on collection activities and progress.
Performs other job-related duties as assigned.
EXPERIENCE, EDUCATION, CERTIFICATION
Required:
Proven experience as a Collection Specialist or similar role
Knowledge of various collection techniques
Excellent communication and interpersonal skills
Problem-solving and critical-thinking skills
Ability to prioritize and manage multiple responsibilities
3-5 years High Volume Collections experience.
High school diploma
Preferred:
Associate's/Bachelor's degree is a plus
Pay: $29.00 - $30.00 per hour
Experience:
- Industrial: 1 year (Preferred)
- Industrial/Manufacturing: 2 years (Required)
- high-volume collections: 4 years (Required)
Ability to Commute:
- West Babylon, NY 11704 (Required)
Work Location: In person
