Join Bold City's Best Pediatric Clinic: Community Partnership Care Coordinator; Part-time leading to full-time W-2 EMPLOYEE
Overview:
The Community Partnerships & Care Coordination Manager serves as the primary relationship point of contact between Lively Therapy and partnering ABA centers while supporting patient care coordination, scheduling operations, referral growth, and strategic business initiatives.
This hybrid position is primarily remote with occasional travel to partner ABA centers, clinic locations, community events, and leadership meetings. The ideal candidate is highly friendly, outgoing, organized, relationship driven, proactive, and comfortable balancing patient coordination, operational support, and business development responsibilities within a fast paced pediatric therapy environment.
Primary Responsibilities
Partnership Development & ABA Center Relations
- Serve as the primary liaison between Lively Therapy FL and partner ABA centers
- Build and maintain relationships with center leadership, BCBAs, RBTs, our SLPs, OTs, and PTs, and their administrative teams
- Coordinate scheduling, treatment collaboration, transitions of care, and operational communication
- Conduct periodic site visits to support collaboration, service quality, and partnership growth
- Support onboarding of services at new partner locations and identify opportunities to strengthen referral relationships
Patient Care Coordination
- Schedule evaluations and ongoing Speech, Occupational, and Physical Therapy services
- Coordinate communication with families, providers, and partner locations regarding scheduling, authorizations, and continuity of care
- Manage waitlists and support scheduling optimization to improve patient access and experience
Insurance & Administrative Operations
- Prepare evaluation charts, referrals, intake paperwork, and required documentation
- Follow up with physician offices regarding referrals and documentation needs
- Maintain accurate records within the EMR and manage patient documents, electronic faxes, and scanned records
- Assist with payment collection and billing support as needed
Business Operations & Growth Support
- Collaborate with leadership on growth initiatives, partnership development, and service expansion
- Analyze workflows and support implementation of operational improvements and strategic initiatives
- Assist with community outreach and marketing efforts to strengthen referral networks
Team Collaboration
- Collaborate closely with leadership, providers, and administrative staff
- Support therapist scheduling, onboarding coordination, and operational communication
- Promote a positive, collaborative, and solutions focused culture across clinic and partner locations
Qualifications
- Experience in healthcare administration, pediatric therapy, ABA, patient coordination, operations, or business development preferred
- Friendly, bubbly, outgoing personality; extrovert at work
- Strong organizational and multitasking abilities
- Ability to work independently in a remote environment
- Strong relationship building and problem solving skills
- Reliable transportation for occasional local travel
Preferred Skills
- Experience working with ABA centers or pediatric therapy practices
- Business development or partnership management experience
- Strong customer service and family communication skills
- Ability to analyze workflows and implement operational improvements
- Professional, warm, and collaborative communication style
Benefits
- 401(k) with up to 6% employer match after one year
- Consistent administrative support
- Career growth and leadership advancement opportunities
- Competitive Full-time benefits if advanced: Medical insurance (50% employer paid), dental, life insurance, and workers compensation, PTO accrual beginning immediately with increases based on years of service, 12 paid holidays annually
Schedule
- Part time, 15 to 20 hours per week
- Opportunity to transition into a full time role as the position and partnerships grow
- Flexible scheduling
Compensation: $28 to $32 per hour
Work Environment: Hybrid work environment with primarily remote responsibilities; training on-site and occasional travel to ABA centers, clinic locations, meetings, and community outreach events in a fast paced pediatric outpatient and community partner setting
If this sounds like a career opportunity that you are interested in, please apply here:
Federal Fair Labor Standards Act (FLSA): This position is classified as exempt or non exempt based on salary basis and duties test requirements of the FLSA and applicable Florida law. Exempt status applies only when all legal criteria are met. Positions that do not meet these requirements are classified as non exempt and are eligible
Pay: $28.00 - $32.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- Paid training
- Referral program
Work Location: Hybrid remote in Jacksonville, FL 32216
