Dispatcher-Night Shift Operator
About Speed Xpress Inc.
Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we’re more than just a delivery company – we’re partners in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that’s designed to meet business’ needs, exceed their expectations, and future-proof their ecommerce business.
In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down.
About the role:
We are seeking a Dispatcher for Last Mile Delivery who excels in critical thinking, customer relations, and real-time problem solving. In this critical role, you will be the central hub of communication for our Delivery Service Partners (DSPs) and drivers, ensuring the efficient execution of daily routes and the highest standards of delivery performance. This role is highly hands-on and requires constant presence on the dispatch floor, managing DSP teams, solving issues quickly, and ensuring all packages leave the warehouse according to plan. The dispatch team is the final checkpoint, ensuring that every route leaves the building accurately, safely, and on time.
This is a computer-heavy role while simultaneously being floor-based operational control role, requiring fast decision-making, clear communication, and strong situational awareness.
Key Responsibilities
1. Route Assignment & Dispatch Management
- Finalize and assign daily routes to DSPs based on prepared manifests.
- Verify vehicles are loaded correctly according to the assigned route sequence.
- Make quick adjustments when routes need rebalancing due to volume changes or issues.
- Ensure every route leaves the building on time and with full clarity for the driver.
2. Driver Coordination & Communication
- Serve as the main point of contact for dispatch-area questions from drivers.
- Provide clear instructions, delivery expectations, and safety reminders before departure.
- Ensure drivers are adhering to company policies, safety protocols, and DOT regulations.
- Communicate changes or updates to drivers promptly.
3. Operational Floor Presence
- Maintain a strong presence in the dispatch area during departures.
- Coordinate with warehouse staff to ensure packages reach the correct routes.
- Identify and correct mis-sorts or missing packages before departure.
- Work with QA/QC on route exceptions requiring driver confirmation.
4. Problem Solving & Real-Time Decision Making
- Serve as the escalation point for complex dispatch issues, service failures, or compliance concerns.
- Quickly address issues such as delays, incorrect loads, or delivery barriers.
- Assist operational leads with urgent issue resolution during dispatch peaks.
Requirements
- High school diploma or equivalent.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Ability to work well under pressure, adapt to changing priorities and ability to make fast decisions in a time-sensitive environment.
- Availability to work flexible hours, including evenings and weekends, is required.
- Comfortable standing and walking for most of the shift.
- Familiarity with Microsoft Excel.
Preferred
- Bachelor’s Degree in STEM or STEM-adjacent field.
- Project Management or Team Management experience in any capacity.
- Bilingual Spanish or Chinese.
- Familiarity with last-mile logistics.
- Experience in Data Analysis.
Core Competencies
- Leadership: Ability to handle assigned tasks and work toward operational excellence.
- Analytical Thinking: Use data to drive decisions and improve performance.
- Communication: Clear, professional interaction with internal teams and external partners.
- Adaptability: Thrive in a dynamic, fast-paced logistics environment.
- Customer Focus: Commitment to service quality and client satisfaction.
Work Environment
- Combination of warehouse and office setting
- Requires standing, walking, and active supervision for extended periods
- Ability to work a flexible schedule, including weekends and overtime
Why Join Us?
- Join a fast-growing logistics and supply chain company
- Opportunity to make an impact within last mile delivery operations
- Competitive compensation and career growth opportunities
Equal Employment Opportunity
Pay: $20.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
