THE TEAM
The global Rosewood Residences team focuses on delivering distinctive, service-led, branded residential experiences that enrich everyday living and foster meaningful connections between people and place. The team supports residential developments across pre-opening, stabilization, and ongoing operations, contributing to culture activation, operational excellence, and long-term community success.
At Rosewood Residences Lido Key, the Concierge team is integral to deliver highly personalized, anticipatory service. The Lead Concierge works closely with on-site residential leadership and collaborates across departments—including Housekeeping, Engineering, Security, and external partners—to ensure seamless operations and an exceptional lifestyle experience for all residents.
YOUR ROLE
As Residence Lead Concierge, you are responsible for leading the resident and owner experience through the delivery of intuitive, personalized, and seamless service. Acting as a trusted ambassador of the Rosewood brand, you will anticipate needs, coordinate services, and ensure every interaction reflects professionalism, warmth, and discretion. You will oversee daily concierge operations, guide and develop team members, and partner with internal and external stakeholders to maintain the highest standards of service delivery, safety, and operational excellence. This role is critical to creating meaningful, lasting relationships with residents and enhancing their everyday living experience.
HOW YOU’LL MAKE THE PLACE
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Lead personalized concierge services, managing reservations, itineraries, travel plans, and in-residence services with precision and care
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Oversee all resident communications, including calls, emails, and requests, ensuring timely and professional follow-up
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Maintain and leverage resident profiles and preferences to deliver highly customized, anticipatory service
At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through our commitments to reflect and honor the history, culture, and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
