Essential Duties and Responsibilities
Responsible for the overall cleanliness of the hotel by maintaining an organized and efficient Housekeeping operation.
Prepare work schedules in accordance with forecasted occupancy and business demands.
Supervise the day-to-day activities of housekeeping staff to ensure quality and productivity standards are met.
Maintain familiarity with housekeeping equipment and supplies; prepare requisition orders as necessary.
Oversee and conduct inspections of public spaces to ensure cleanliness, safety, and operational efficiency.
Ensure public areas consistently meet and exceed guest expectations and brand appearance standards.
Conduct regular departmental training sessions to maintain service excellence and operational consistency.
Provide associates with the training and skills necessary to deliver exceptional guest service.
Monitor service levels, teamwork, and employee performance; provide coaching, counseling, and corrective action as needed.
Ensure guest rooms are maintained in accordance with AURO Hospitality and franchise brand standards.
Conduct quarterly inspections of all guest rooms and inspect occupied or stay-over rooms as necessary.
Prepare maintenance work orders promptly to address deficiencies and facility needs.
Conduct inventories as assigned and maintain accurate records of supplies and equipment.
Inspect linen closets and housekeeping carts to ensure cleanliness, organization, and proper stock levels.
Train associates on proper cleaning procedures, equipment usage, and quality standards.
Utilize a 12-point room inspection process to verify room cleanliness and quality following servicing by housekeeping staff.
Ensure all associates follow established safety policies and procedures; take corrective action when necessary to improve workplace safety.
Utilize leadership and motivational techniques to maximize employee productivity, engagement, and job satisfaction.
Establish, communicate, and monitor performance expectations and departmental goals.
Maintain appropriate linen par levels, chemicals, guest amenities, and housekeeping inventory.
Recommend the purchase of products and supplies while remaining within approved budget guidelines.
Coordinate housekeeping activities with Front Office, Engineering, Food & Beverage, Banquets, and other departments as needed.
Work closely with the Executive Housekeeper and become familiar with all aspects of hotel operations to provide support wherever needed.
Manage staffing levels and payroll expenses to meet productivity goals and budgetary standards.
Keep immediate supervisor promptly and fully informed of all operational issues, guest concerns, and unusual matters of significance.
Assist with special projects and perform other duties as assigned.
Preferred
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1 - 2 years: Previous housekeeping experience in a lead or supervisor role.
Preferred
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
