The role of Entry Level Installation Technician is to deliver the highest level of customer service while installing, servicing, and testing complex monitoring systems in a hospital environment, adhering to stringent real-time patient-data requirements. Candidate should possess strong mechanical aptitude, experience in professional system installation settings, and a willingness to learn new technologies.
MAJOR RESPONSIBILITIES:
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Willingness and ability to travel 80-100% of the time (depending on market)
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Complete tasks on scheduled date and within a specified timeframe while offering world-class customer service
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Comply with protocols for communicating status and issues related to work orders
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Troubleshoot complex network issues to ensure acceptable quality of service
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Assist with and install complex, multi-phase systems composed of IT infrastructure and patient-monitoring equipment in both clinical and non-clinical environments
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Provide technical review of system configurations to ensure viability of system performance
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Provide management with feedback and ideas for continuous improvement
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Being a valued part of a diverse and dynamic team
QUALIFICATIONS:
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High school degree or equivalent
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Experience in healthcare and complex networks is a plus
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Professional manner, appearance, and discretion in engaging customer
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Use standard office equipment such as computers, phones, medical test equipment, and hand tools
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Satisfactory background check including state-specific requirements (e.g., fingerprinting)
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Valid driver's license with a clean driving record
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Reliable transportation for coverage area
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Clean background check and clear drug screen
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Self-guided and able to work independently
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Strong organizational skills
CUSTOMER REQUIREMENTS:
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Progressive is committed to ensuring compliance with all customer-specific mandates, including vaccinations and/or screening tests. As such, we are unable to guarantee work for any personnel who fail to meet these requirements. These requirements include documentary proof of:
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Tetanus/Diphtheria/Pertussis (Tdap) - within last 10 years
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Measles/Mumps/Rubella (MMR) - 2 doses or titer
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Hepatitis B (HepB) - 3 doses or titer
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Varicella (Chicken Pox) - 2 doses or titer or history of disease
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Tuberculosis (TB) Test - within 1 year
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Flu (current flu season)
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Covid (not required but strongly recommended)
PHYSICAL REQUIREMENTS:
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Carry and monitor company phone, be available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law
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Flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary
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Lift carry, push, or pull up to 20 pounds, occasionally up to 50 pounds, with assistance available
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Frequently stand, walk, stoop, kneel, twist, crawl, and extended reach
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Regular grasping and repetitive hand movements.
