The Office Support Specialist provides administrative, operational, and customer support to ensure efficient daily office operations. This role is responsible for data entry, work order processing, documentation management, payment processing, communication with internal and external stakeholders, and continuous improvement of office workflows.
Success is demonstrated through accurate work, reliable performance, effective communication, efficient use of systems, smooth collaboration, and proactive identification of operational improvements.
During our busy pool cover season, overtime hours are expected and required.
Key Responsibilities:
· Maintain accurate data entry across business systems, work orders, customer records, and documentation.
· Process and update work orders, payments, labels, and related records.
· Ensure quality and accuracy of information entered into company systems.
· Organize and maintain office documentation and records.
· Communicate professionally with customers, vendors, and internal departments.
· Coordinate handoffs between departments to support smooth operations.
· Monitor workflow status and identify potential bottlenecks or issues.
· Recommend process improvements that increase efficiency and reduce errors.
· Support managers and team members with administrative and operational tasks as assigned.
Qualifications:
· Strong attention to detail and accuracy.
· Excellent organizational and time-management skills.
· Proficiency with office software, databases, and business management systems.
· Effective written and verbal communication skills.
· Ability to manage multiple priorities in a fast-paced environment.
· Strong problem-solving abilities and initiative.- Dependable attendance and reliability.
Performance Expectations:
· Maintain a high level of accuracy in data entry, work orders, payments, and documentation.
· Minimize errors and proactively correct issues before they affect operations.
· Contribute ideas for workflow and process improvements.
· Collaborate effectively with team members and other departments.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Office: 1 year (Preferred)
Work Location: In person
