Intro
Heartland Hope Mission (HHM) is a faith-based non-profit corporation that provides food and clothing and promotes self-sufficiency for needy people. We want everyone who walks through our doors to know we love them, and God loves them.
Position Overview: Assist clients at Heartland Hope Mission with the intake process, review and process applications; provide navigational services and provide follow-up in a positive and caring manner.
Essential Duties and Responsibilities:
The position of Client Service Specialist includes, but is not limited to, the following duties and responsibilities:
- Greet clients with a smile and let them know we care about their well being
- Complete intake and screening to determine the needs of clients
- Provide referrals and different resources based on each client’s individual need
- Maintain databases and client information in an orderly and confidential manner
- Maintain data accuracy and track services provided
- Follow up with clients
- Oversee volunteers
- Assist with HHM programs
- Schedule appointments and manage calendars
- General office tasks
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Qualifications, Knowledge, and Skills:
- Associates Degree in Human Services or related field or equivalent experience
- Proficient with PC and comfortable with online databases
- Bi-lingual (English/ Spanish) and must be able to read and write in both languages
- Typing speed of 45 wpm preferred
- Proficient with 10 keystrokes preferred
- Proficient with Microsoft Office (Word and Excel)
- Demonstrates excellence in organizational and communication skills
- Conversational Spanish (preferred)
- Strong interpersonal skills
Respobilities
- Serve as the main liaison between clients and internal teams, addressing inquiries and resolving issues promptly.
- Manage client accounts effectively, ensuring all services are delivered as promised.
- Utilize Salesforce for tracking client interactions and managing project timelines.
- Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling services.
- Conduct regular analysis of client feedback and service performance to identify areas for improvement.
- Develop and maintain comprehensive documentation of client interactions and project progress.
- Provide exceptional customer service by understanding client needs and delivering tailored solutions.
Experience
- Proven experience in project management and account management within a client-facing role.
- Familiarity with Salesforce or similar customer relationship management tools is highly desirable.
- Background in SaaS solutions or financial services is a plus.
- Strong sales acumen with the ability to communicate effectively with clients at all levels.
- Excellent analytical skills to assess client data and derive actionable insights.
- Outstanding communication skills, both written and verbal, with a focus on building relationships.
- Experience in marketing strategies that enhance client engagement is beneficial. Join us as a Client Services Specialist where you can make a significant impact on our clients' success while growing your career in a supportive environment!
Job Type: Full-time
Pay: From $18.50 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Application Question(s):
- Are you available and willing to work the scheduled hours listed for this position? Tues. 9am-8:30pm, Wed. 8:30am-4pm. Thurs. 9am-8:30pm. Fri. 8:30am-4:30pm. Sat. 8am-1pm. Please provide a current email address.
Work Location: In person
