Are you an experienced automotive service leader looking for an opportunity to make an impact, develop a team, and drive operational success?
CarShop, part of Penske Automotive Group, is seeking a Retail Service Manager to lead our Retail Service Department and deliver an exceptional customer experience while supporting our team members' growth and success.
As a key member of the leadership team, you'll play an integral role in maintaining our culture, developing employees, improving operational performance, and ensuring customers receive prompt, professional, and high-quality service.
At CarShop, we're committed to delivering an exceptional customer experience, and that starts with our people. As part of Penske Automotive Group, a Fortune 500 company, we offer a supportive culture where employees are valued, respected, and given opportunities to grow and succeed.
CarShop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years, reflecting our commitment to creating an exceptional employee experience.
Pay: $70,000 - $90,000+ per year
- Competitive compensation package
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid vacation and holidays
- Employee discounts
- Leadership development and training opportunities
- Career advancement opportunities within CarShop and Penske Automotive Group
- Supportive team-oriented culture
- Stability of a Fortune 500 organization
As a Retail Service Manager, you'll oversee daily service department operations while coaching and developing a high-performing team focused on customer satisfaction, productivity, and operational excellence.
Responsibilities include:
- Lead and manage Retail Service Department operations
- Foster and maintain CarShop's culture, values, and customer-first philosophy
- Recruit, coach, mentor, and develop service team members
- Drive technician productivity, efficiency, and performance through effective scheduling and leadership
- Monitor department performance metrics and implement strategies to achieve and exceed goals
- Ensure customers receive prompt, courteous, and professional service
- Identify opportunities to improve operational efficiency and service processes
- Maintain accountability for departmental performance while leading with integrity
- Collaborate with other departments to support overall dealership success
- Promote a positive, team-oriented work environment focused on continuous improvement
- Automotive service management experience strongly preferred
- Proven leadership experience in a dealership or automotive service environment
- Track record of achieving performance goals and driving business results
- Strong communication, coaching, and team-building skills
- Ability to lead effectively in a fast-paced environment
- Customer-focused mindset with a commitment to operational excellence
- Strong organizational and problem-solving abilities
- Positive, action-oriented leadership style
- Commitment to integrity, professionalism, and continuous improvement
- Valid driver's license with a satisfactory driving record
- Ability to pass pre-employment screening, including background and drug testing
If you're a motivated automotive leader who is passionate about developing teams, improving performance, and delivering exceptional customer experiences, we'd love to hear from you.
Apply today and become part of the CarShop leadership team.
CarShop is an Equal Opportunity Employer.
The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.
