Position Summary
The Team Success Administrator is responsible for the operational management, system accuracy, and ongoing administrative success of Teams and Brokerages. This role owns the backend processes that support Team formation, onboarding, maintenance, compliance, and ongoing Team operations.
The Administrator ensures Team structures, permissions, configurations, workflows, documentation, and systems are accurate and maintained across Epique's proprietary and non-proprietary platforms. This role serves as the primary operational resource for complex issues, escalations, audits, and cross-functional coordination.
Key Responsibilities
Team & Brokerage Operations
- Manage the operational setup and maintenance of Teams and Brokerages.
- Ensure Team structures are accurately established and maintained.
- Manage Team configurations, permissions, roles, and system access.
- Maintain accurate Team information across applicable platforms.
- Process and manage Team-related administrative requests.
- Support Team changes, restructures, additions, removals, and other operational updates.
- Manage Weekly meetings for Team Leaders
Backend Systems & Configuration
- Own backend setup and configuration across Team-related platforms.
- Ensure systems accurately reflect approved Team structures and workflows.
- Maintain system integrity across proprietary and non-proprietary platforms.
- Troubleshoot complex system and configuration issues.
- Coordinate with internal departments when issues require additional expertise or resolution.
Audits, Compliance & Accuracy
- Conduct Team audits to identify discrepancies, missing information, and compliance concerns.
- Monitor Team structures and system configurations for accuracy.
- Maintain documentation and records related to Team operations.
- Identify operational risks and implement corrective actions.
- Ensure established Team policies and procedures are being followed.
Ticket & Escalation Management
- Manage and prioritize Team Division tickets requiring administrative or operational assistance.
- Escalate issues to appropriate departments when necessary.
Metrics & Operational Reporting
- Monitor Team setup, maintenance, and project completion.
- Identify trends, bottlenecks, and areas of operational risk.
- Provide leadership with reporting and insights related to Team operations.
Cross-Functional Collaboration
- Work closely with the Team Onboarding Concierge and Team Success Architect.
- Provide operational guidance and resources to the Concierge team.
- Participate in staff and leadership meetings.
- Help develop and improve Team Division processes and SOPs.
Key Skills & Attributes
- Highly organized and process-driven
- Exceptional attention to detail
- Strong systems and technology aptitude
- Advanced problem-solving skills
- Strong understanding of Team structures and brokerage operations
- Ability to manage complex issues and escalations
- Strong written and verbal communication
- High level of accountability and ownership
- Ability to analyze information and identify discrepancies
- Comfortable working independently and managing competing priorities
Preferred
- Experience supporting real estate agents, teams, or brokerages
- Familiarity with team structures, onboarding workflows, or brokerage operations
- Experience working with platforms such as Lofty, SkySlope, CDA, Slack, Google Workspace, and other applicable systems.
Job Type: Full-time
Pay: $37,000.00 - $39,000.00 per year
Work Location: Remote
