POSITION SUMMARY
Under the supervision of the Clinic Coordinator, provides patient advocacy, scheduling, patient registration, insurance verification, co-pay collections and serves as a care team liaison for patients and staff of Hidalgo Medical Services.
POSITION RESPONSIBILITES
- Provides services to Medical, Dental, and Mental Health Clinics as applicable to clinic site.
- Travel to and cover Patient Specialist related duties including but not limited to front desk, medical records and claims scrubbing for all HMS clinics as needed.
- Prepare, scrub, and submit claims to commercial insurance companies, Medicare, Medicaid, or other contracted payers.
- All duties pertaining to the check in process including: greeting and check-in patients, assisting patients with registration paperwork, update demographic information including insurance into the EHR, scan appropriate information into system.
- Check-out patients and schedule future appointment.
- Collect payments, issue receipts and notify patients of past due balances.
- Schedule patient appointments.
- Check appropriate data base for insurance, Medicare, Medicaid, etc. eligibility at every encounter.
- Reconcile day sheets with funds on hand and prepare deposits as needed.
- Answer telephones, take messages, create telephone encounters in EHR, transfer calls and check and respond to voicemails throughout the day.
- Assist patients and visitors with departmental forms.
- Refer patients to Family Support as needed.
- Collect data for billing of services provided by HMS including off-site care.
- Maintain a professional work area free of food, clutter, or other items which might impair delivery of quality and safe customer service.
- Notify supervisor of any issues needing attention.
- Greet all patients and visitors that come into HMS and assist them as needed.
- Assist patient in navigating other department/services including referrals, pharmacy, medical records, billing etc.
- Enable and assist patients’ electronic access to their HMS records.
- Promote fiscal stability of HMS by cost-effective use of resources.
- Assist in collection of quality assurance data as assigned.
- Notify/communicate with the appropriate medical, dental, or mental health staff when patients need assistance.
- Be courteous, friendly, and professional and acknowledge all patients/clients/visitors.
- Communicate with supervisor as appropriate, for any issues that are out of the ordinary.
- Participate in training as required.
- Perform other duties as assigned.
- Comply with all HMS policies and procedures.
- Review the completed patient information paperwork and ensure all information and appropriate signatures are completed.
- Verify the identity of the patient. If the patient is a minor, obtain the Picture ID of the parent.
- Ensure that interoffice mail is delivered and received.
- Validate that the correct person is bringing in minor patients prior to them being seen.
- Order office supplies as appropriate and assigned by supervisor
- Verify identity of vendors and contact the appropriate person for access to the facility.
- Participate in monthly fire drills/mock codes when applicable.
- Complete work orders and submit to Supervisor as necessary.
- Maintain medication payment log.
- All duties pertaining to medical records.
- Ensure fax inbox is checked and faxes distributed to the appropriate departments daily.
- Maintain fax server requests.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
