DEPARTMENT: Pool Bar
JOB TITLE: Pool Server
REPORTS TO: F&B Director
SUPERVISES: n/a
PRIMARY OBJECTIVE OF POSITION:
To provide the utmost in attentive and efficient service. Maintain a positive attitude and ensure our guests feel welcome and comfortable.
RESPONSIBILITIES AND JOB DUTIES:
· Taking care of every guest as it pertains to food service.
· Knowledge of the sequence of service: Explanation of daily specials, wine order, food order, mis-en-place for table, serve appetizer, serve entrée, check with guest periodically to ensure satisfaction, dessert and coffee service, presentation of check.
· Knowledge of beverages, wines, drink recipes, basic garnishes, food service.
· Serves guests food and beverages poolside
· Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the dish pit for proper sanitation
· Responsible for maintaining an organized and clean service area at all times, including set up and breakdown
· Ability to up-sell and increase check averages.
· Adheres to proper cash drop procedures and closing out daily procedure
· Remaining and being seen on the floor at all times.
· Abiding by hotel, and sanitation guidelines.
· Wipe down, set up and move, when necessary, all pool deck equipment.
PHYSICAL DEMANDS:
· High intensity and a stressful environment as it pertain to cover counts.
· Must be able to carry 3 + plates at a time of weights up to 15 pounds.
· Ability to remain on your feet for 7+ hours
· Ability to work in high temperatures.
SPECIAL SKILLS REQUIRED:
· Knowledge and identity of food items. Knowledge of wine, liquor and other beverage service.
· Ability to provide courteous, efficient and professional service. Greet guests with a smile. Be able to answer any questions from the guest concerning the menu, our hotel, and other outlets of the Hotel
· Must have an open and flexible schedule
· Ability to think fast, react fast, and resolve issues
· Empowerment to take problems into own hands and resolve them
· Must know your clientele and remember names and favorite foods.
EDUCATION REQUIRED:
High school diploma required.
EXPERIENCE REQUIRED:
2+ Years as a server.
LICENSES OR CERTIFICATES:
· Must be minimum age to serve alcohol.
· Ability to obtain any government required license or certificate.
· CPR Certification and/or First Aid Training preferred.
· Tips Training necessary, may be provided by the Hotel.
· Food handlers certification.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise, each colleague remains, always, an “at will” colleague.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Pay: $19.00 - $19.06 per hour
Benefits:
- 401(k) matching
- Employee discount
- Food provided
- Referral program
Work Location: In person
