Full Time - Insode sales/Customer Service Rep
Job Duties:
- Handle inbound phone lines and call transfers
- Work with service customers, vendors, and manufacturers via phone to provide and collect pertinent information needed to accurately schedule service work and process purchase orders
- Make outbound and receive inbound customer order calls and emails
- Assist customers with industrial tool & equipment questions/inquiries
- Assist all departments in their general duties and responsibilities as needed
- Accurate database entry
- Work with the purchasing dept on expediting purchase orders
- Crosstrain to cover co-worker absences
- Work toward continuous quality improvement
- Stay current with industry computer software
- Uphold, support, and promote all company policies and procedures
- Light housekeeping and other miscellaneous duties as needed
- Warehouse duties -shipping and receiving as a back up role to existing warehouse personnel.
Qualifications:
· Intermediate experience using software programs including Microsoft Word and Excel required
· Ability to read and comprehend simple instructions, short correspondence, and memos
· Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other employees of the organization
· Previous experience working in a team-based office setting
· Strong verbal and written communication skills
· Background in machining helpful
· Valid Drivers License and excellent driving record
· Ability to load/unload trucks and lift up to 70 lbs
· Forklift certification required – will train if necessary
· Knowledge of shipping/receiving practices and paperwork
Benefits Include: Paid Vacation/Holidays, 401k Plan, Health Insurance, pleasant work environment
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Shift:
Work Location: In person
