Job Description:
The engineers need to support the client environment and help customers find solutions to their technical issues.
- Provide onsite and desk side support services to End Users and Special Devices.
- Troubleshoot PC related problems at the direction of client level or SPOC.
- Complete Service Events and requests within SLA in pressurized environment.
- Build, configure and troubleshoot Install “Gold”/Or instructed image on Customer PC and laptop applications and hardware components.
- Ensure Service Events are updated on a daily basis.
- Support meeting room environment and video conferencing.
- Support printers, scanners, and other peripherals.
- Support mobile devices, such as iPads, iPhones and Android devices.
- End User Data backup and restoration when required in the course of a Service Event.
Technical Skills & Experience Required:
- Must have experience of using a call logging system.
- Must have good working knowledge of Windows 7/10 and related Office applications.
- Support experience of MACs would be beneficial.
- Knowledge of mobile devices, in particular Androids and iPhones.
- Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
- Familiarity with Microsoft PATCH MANAGEMENT.
- Ability to replace defective parts, as identified by client.
Pay: $22.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Desktop support: 2 years (Required)
- Active Directory: 2 years (Required)
- Windows: 2 years (Required)
- Ticketing tool: 2 years (Required)
Work Location: In person
