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Specialist Credit Balance
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Paterson, NJ, United States
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Job Description
Responsible for assisting patients enroll in health insurance coverage and ensure they maintain accurate and timely eligibility. Support patients applying for health coverage through Healthcare.gov
or state-based exchanges or through NJ Medicaid. Guide patients through choosing appropriate plans, completing required documentation, and navigating plan rules and deadlines. This role
involves working closely with state health agencies, healthcare providers, and patients to ensure eligibility is accurately determined and documented.
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Qualifications
3 to 5 years of experience in Patient Finance
High school diploma or equivalent required
Associate’s degree in healthcare administration, public health, or related field preferred
Working knowledge of health insurance terminology and plan structures (e.g., PPO, HMO, etc.)
Proficiency in data entry systems and healthcare websites
Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service-related responsibilities.
Ability to interpret responses on Explanation of Benefits and insurance contracts
Strong understanding of patient co-pays, co-insurance, and deductibles
Empathetic, patient-first communication style
Strong attention to detail and accuracy in data handling
Analytical thinking and problem-solving for eligibility questions
Ability to initiate and follow through on projects and work independently with minimal supervision
Possesses and demonstrates excellent communication, organizational, technical, and interpersonal skills
Previous work in a hospital, managed care organization, or insurance company
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About Us
St. Joseph’s Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization’s outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation’s “100 Best Places to Work in Health Care”.
Benefits Eligibility: (Full-time and Part-time Employees-over 20 hours a week)
Competitive salary*
Robust benefits with health, dental, Rx and vision plans
403b retirement plan options with company match**
Health & Wellness*
Non-Profit Health System – eligible for Federal Student Loan Forgiveness
PTO, and paid holidays
Tuition reimbursement
Employee Assistance Program
LTD : Long Term Disability
Life Insurance Options
Onsite Day care Program
- Available for Per Diem Employees and Part-time Employees working under 20 hours per week.
**403b Company Match not applicable for Per Diem Employees and Part-time Employees working under 20 hours per week.
Pay transparency: St. Joseph’s Health provides a salary range to comply with New Jersey Law. The rate of pay for each position will be determined based on a variety of factors including the candidate's relevant experience, qualifications, skills, etc.” The salary range does not include incentives, differential pay or other forms of compensation.
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About the Team
St. Joseph’s University Medical Center is an academic tertiary care medical center and state designated trauma center, located on the Paterson campus, regularly accepts referrals of difficult or unusual cases from other hospitals and physicians and performs both complex and routine procedures.
The Medical Center offers a full complement of specialty and subspecialty services including ambulatory, behavioral health, cardiovascular, emergency/trauma, internal medicine, neuroscience, oncology, orthopedic/spine, rehabilitation, surgical specialty, women’s health, imaging and pediatrics.
The nursing team at St. Joseph’s University Medical Center, which includes St. Joseph’s Children’s Hospital, has held the Magnet Award for Nursing Excellence, the profession’s highest honor, since 1999. They are also recipients of the prestigious 2010 Magnet Prize™ - one of only 8 Magnet-designated hospitals to ever receive The Magnet Prize, and the only one worldwide to receive the 2010 award.
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Job Info
Job Identification 20261086
Job Category Administrative & Clerical
Posting Date 06/23/2026, 02:13 PM
Job Schedule Full time
Job Shift Day
Locations St. Joseph's University Medical Center
Hourly Salary Range 24.90 - 34.87
