Qualifications
- · High school diploma/GED with four (4) years’ experience in Technical Support roles
o An Associates degree substitutes for 2 years of experience
o A Bachelor’s degree substitutes for 4 years of experience
Desired Skills
· Knowledge of computer hardware, software, and mobile device components.
· Knowledge of Windows, macOS, and mobile operating systems, including configuration and troubleshooting.
· Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN.
· Knowledge of Active Directory, Group Policy, and endpoint security tools.
· Knowledge of ITIL best practices for incident and asset management.
· Skilled in diagnosing and resolving complex hardware, software, and connectivity issues.
· Skilled in prioritizing and resolving service tickets efficiently.
· Skilled in communication and collaboration with users, technical staff, and management.
· Skilled in analyzing and identifying trends or root causes of recurring technical issues.
Pay: $38.00 - $45.00 per hour
Work Location: Hybrid remote in Saint Paul, MN 55106
