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Is This YOU? Then We Want to Meet You!
- We are looking for a dedicated and empathetic Customer Account Manager to provide professional,
highvolume support for a daycare staffing company.
The ideal candidate thrives in a fastpaced, startup environment and possesses strong communication and problem- solving skills.
- This role involves managing multiple conversations across various channels, coordinating essential logistics like transportation and payments.
If this sounds like you, then you’re just who we’re looking for to join our team!
Who We Are
At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
- Working 50 hours per week
Responding to inbound worker messages, providing answers and taking appropriate follow- up
actions
- Handling inbound center calls and messages, ensuring stakeholders receive timely and accurate
support.
- Supporting centers and workers with shift logistics, payments, schedules, handling feedback
and issuing escalations.
- Coordinating transport (Uber) for workers, ensuring they arrive at their shift on time.
- Assisting with admin/support tasks as required.
- Strong written and verbal communication skills in English, with the ability to provide clear,
professional, and empathetic support.
- Prior experience in customer success, client support, or call/chat handling (preferably in a
fastpaced environment).
- Ability to manage multiple conversations and tasks simultaneously with strong attention to detail.
- Comfortable using support software, chat platforms, and basic CRM or ticketing tools.
Problem- solving mindset with the judgment to escalate issues when needed.
- Willingness to handle recurring operational tasks such as coordinating transportation and
payment followups.
Ready to use your skills to deliver toptier service in a fastpaced and supportive environment?
Note
- Only shortlisted candidates will be contacted.
- Kindly fill out this Skills Assessment form.
