About the Company
Flexlink dba HAPA serves the pharmaceutical industry in the US, Canada and Puerto Rico for our industrial printing systems. Our customer service department provides spare parts, inks, and printing plates. This position is being created to support the Ink business.
About the Role
The Part-Time Customer Service Assistant provides operational and administrative support to the Customer Service and Technical Service teams. This role focuses on order processing, documentation, and customer communication, ensuring efficient handling of ink-related business activities.
In this role you are responsible for:
- Assist in the preparation of customer quotations using SAP
- Enter customer sales orders into SAP and send order confirmations to customers
- Monitor open orders and track shipment timelines
- Prepare completed shipment documentation for invoicing
- Create required ink-related documentation for customers
- Generate shipping orders within SAP
- Maintain and update the ink batch database in Excel
- Support the Technical Service Coordinator with service quotations, order processing, and expense tracking
- Provide cross-functional administrative support as needed
- Provide back-up for aftermarket and service tasks as required
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), with strong Excel skills
- Experience with CRM systems
- Strong organizational, planning, and time management skills
- Excellent written and verbal communication skills
- Solid mathematical abilities
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Attention to detail and accuracy
What You Need to Be Successful
- Minimum of 5 years of experience in a customer service or administrative support role
- Experience in a manufacturing, machinery, or technical environment preferred
- SAP experience strongly preferred
- Experience with international shipping processes is a plus
Job Reference: CGS13285
