Bilingual Auto Claims Assistant
General Definition: We are seeking a motivated, customer-focused Bilingual Auto Claims Assistant to join our Claims Department. This position provides administrative and customer service support to our Auto Claims Adjusters while assisting customers throughout the claims process. The ideal candidate is organized, detail-oriented, enjoys helping others, and is fluent in both Spanish and English, (verbal and written communication)
Major Duties:
- Provide exceptional customer service by phone and email.
- Translation calls with customers and staff.
- Assist customers with claim questions, policy payments, and policy changes.
- Take new loss reports and provide customers with claim instructions.
- Order police reports, medical records, and other supporting documentation as needed.
- Generate standard claim forms, correspondence, and letters.
- Receive, scan, upload, and route incoming mail and documents to the appropriate staff.
- Enter and validate claim information for accuracy within the claims system.
- Process daily claim check runs.
- Prepare and process North Carolina DMV documentation.
- Assist with salvage processing and coordination.
- Communicate with customers regarding claim procedures and next steps.
- Provide switchboard coverage during breaks and lunch periods.
- Perform other administrative and clerical duties in support of the Claims department.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
Ability to Relocate:
- Kinston, NC 28502: Relocate before starting work (Required)
Work Location: In person
