Responsibilities
. Team Leadership & Performance Management
o Maintain the group's Scheduled Maintenance (SM) completion at 100%.
o Keep the group's Work In Progress (WIP) to 30 days or less.
o Keep the labor hour efficiency (LHE) for the group at or above the goal.
o Maintain a First Fix Rate for the team at or above the goal.
o Perform SM audits on team to ensure quality and compliance.
o Assist in managing van inventories and optimizing parts mix to support operational efficiency.
o Participate in annual reviews of team members, providing feedback on performance.
. Service & Maintenance
o Diagnose faulty equipment and apply knowledge of functional operation of units and systems to identify the extent and cause of malfunction.
o Perform scheduled maintenance efficiently and effectively, in line with company procedures.
o Maintain records of all service work and repairs performed, submitting paperwork in a timely and accurate manner.
o Operate equipment for testing and demonstrations, ensuring correct operation.
. Safety & Compliance
o Complete all required safety training in a timely manner, stay current on all required safety training, and practice safe work habits at all times.
o Maintain a current and clean driving record and drive safely and efficiently within the service area.
o Attain Carolina Handling certifications and demonstrate a high degree of technical skill in all required duties.
. Operational Efficiency
o Work with the service dispatcher and manager to maximize labor revenue and efficiency within the work schedule while accounting for 100% of work time.
o Maintain company-supplied service van and uniforms in a clean and organized manner, as well as keeping an accurate inventory of tools and parts.
. Customer Service & Professionalism
o Communicate and work with the Parts and Sales departments to ensure customer needs are met and immediately report any potential issues.
o Maintain a professional demeanor and appearance at all times. Communicate professionally while showing respect to customers and company personnel.
o Demonstrate good judgment and personal attitude to uphold the company's reputation for results-oriented service, goodwill, and professionalism.
. Flexibility & Travel
o Be flexible with work schedules to meet customer needs and participate in ongoing on-the-job training and coaching.
o Travel out of town and stay overnight as required.
. Perform any other duties as assigned or required to support the company's overall operations and objectives.
