Job Summary
Smiles by White is seeking a warm, confident, and highly organized Orthodontic Treatment Coordinator to lead the new patient experience in our Rocky River office.
The role combines exceptional patient service, consultative sales, financial presentation, and consistent follow-up. Working alongside Dr. John White, you will help adults, teens, children and parents understand their orthodontic treatment recommendations, Invisalign options, fees, and payment arrangements.
Our approach is educational and honest, never high-pressure. The right person will be comfortable building trust, asking thoughtful questions, presenting a significant investment clearly, and helping patients feel confident taking the next step.
What you will do
- Lead the nonclinical portion of new patient consultations and support Dr. White during new patient exams
- Create a warm, organized, and personalized experience for adults, teens, children, and parents
- Clearly explain Dr. White’s treatment recommendations, with an emphasis on Invisalign treatment
- Present treatment fees, insurance information when applicable, and flexible payment options
- Help patients select financial arrangements within established practice guidelines
- Complete new patient intake, treatment agreements, and the transition into active treatment
- Respond promptly to new patient inquiries by phone, text, and email
- Maintain consistent, thoughtful follow-up with patients who are considering treatment
- Keep accurate notes and follow-up tasks within practice systems
- Help the practice achieve new patient start and growth goals
- Partner with the Marketing Manager to ensure leads from campaigns receive timely follow-up and a smooth transition into consultation
- Collaborate with the clinical, scheduling, and administrative teams to create a seamless patient experience
What we are looking for
- Previous experience in consultative sales, treatment coordination, healthcare, hospitality, or another high-touch customer-facing role
- A warm, confident, and professional communication style
- Comfort discussing treatment fees, financing, and significant purchase decisions
- The ability to listen carefully, understand patient concerns, and explain options clearly
- Strong organization, attention to detail, and follow-through
- Confidence working toward treatment-start and practice-growth goals
- Strong written and verbal communication skills
- Ability to work effectively as part of a collaborative team
- Basic computer proficiency and the ability to learn new systems
- Ability to reliably commute to our Rocky River office for an in-person schedule
Preferred experience
- Previous dental or orthodontic experience
- Previous treatment plan or financial presentation experience
- Experience with relationship-based or consultative sales
- Familiarity with dental, orthodontic, or customer relationship management software
Compensation and benefits
- Starting pay of $27.00 per hour
- Health insurance
- 401(k) matching
- Paid time off
- Paid training
- Uniform allowance
- Employee discount
- Monday through Friday schedule
- No weekends
About Smiles by White
Smiles by White is an Invisalign-focused orthodontic practice serving Greater Cleveland. Dr. John White is a Blue Diamond Invisalign provider, a member of Align’s faculty, and has treated more than 7,000 Invisalign cases.
Most of our patients are adults, and we also treat teens and children with advanced Invisalign and digital orthodontic solutions. Our team is committed to transforming how people feel through honest, exceptional aligner care and a patient experience that is personal, educational, and highly organized.
This full-time position is based in our Rocky River office.
Smiles by White is an equal opportunity employer and considers qualified applicants without regard to legally protected characteristics.
Pay: From $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Uniform allowance
Work Location: In person
