JOB Closely supervised, mid-level position. Successful candidate will participate in the immediate support of Campus Networking infrastructures and Telecom. Assist with network support and troubleshooting of main Campus Academic/Administrative networks as well as Residential Life networks for student residents. Will assist Telecom Coordinator as needed in the daily management of Phone system and related resources through-out Campus. EXAMPLE OF DUTIES
- Utilize centralized Helpdesk tracking software for all levels of customer service engagement.
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Triage Helpdesk calls for all network requests from across campus including phone issues.
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Assist network administrator in the planning, expansion, and troubleshooting of ULM campus networks.
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Assist telecomm coordinator in the daily support of phone system environment.
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Works in a support/resolution role for technical issues when Students experience Internet access problems within Residential Life facilities. Includes WiFi and LAN-lines in residence rooms.
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Coordinate with Residential Life when interaction is required with residents for network troubleshooting.
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Work with other IT staff when needed for support resolution.
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Required to work afterhours in the event of unexpected or planned outages.
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Assist IT security officer in operational network support of surveillance cameras and door security controllers.
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Engage with 3rd party cabling contractors for new cabling requests or repairs.
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Other duties as required.
