Are you an IT professional who enjoys solving complex technical challenges and making a direct impact on business operations? Join a growing aerospace manufacturing company where your expertise will support critical technology systems, drive ERP performance, and help keep production running efficiently.
We are seeking a hands-on IT & Epicor Support Technician to provide technical support for our IT infrastructure, end users, and Epicor ERP platform. This role offers the opportunity to work across multiple departments-including manufacturing, engineering, quality, purchasing, inventory, finance, and shipping-while contributing to continuous improvement initiatives in a highly regulated aerospace environment.
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Provide first- and second-level support for desktops, laptops, printers, mobile devices, and network-connected equipment.
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Install, configure, maintain, and troubleshoot Windows-based workstations and hardware.
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Manage user accounts, permissions, and security access through Active Directory and Microsoft 365.
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Monitor and support network infrastructure, including switches, wireless access points, VPNs, and internet connectivity.
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Perform software installations, updates, and patch management.
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Support cybersecurity initiatives, including antivirus management, security awareness, and access control compliance.
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Assist with backup and disaster recovery processes.
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Maintain technical documentation, procedures, and troubleshooting guides.
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Serve as a key resource for Epicor ERP users across multiple business functions.
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Troubleshoot ERP-related issues and coordinate resolutions with internal teams and external vendors.
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Assist users with transactions, reports, dashboards, BAQs, and system navigation.
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Support ERP upgrades, testing, implementations, and enhancement projects.
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Develop and maintain user documentation and training materials.
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Monitor system performance and identify opportunities for process improvements.
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Assist with data integrity, imports, validation, and reporting.
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Partner with department leaders to implement ERP solutions that improve operational efficiency.
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Support shop-floor technologies, including barcode scanners, label printers, production terminals, and workstations.
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Assist with quality, traceability, and compliance-related system requirements.
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Support integrations between Epicor ERP and manufacturing systems.
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Help maintain accurate data and system performance to meet aerospace quality standards.
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Participate in continuous improvement projects that enhance productivity and system effectiveness.
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Associate degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent experience)
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2+ years of IT support experience in manufacturing environment.
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Experience supporting Epicor ERP.
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Strong working knowledge of:
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Microsoft Windows operating systems
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Microsoft 365
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PC hardware, peripherals, and troubleshooting
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Excellent problem-solving and analytical skills.
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Strong verbal and written communication abilities.
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Ability to manage multiple priorities in a fast-paced environment.
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Work in an innovative aerospace manufacturing environment where technology directly supports production success.
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Gain exposure to both IT infrastructure and ERP systems.
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Collaborate with cross-functional teams across engineering, manufacturing, quality, and operations.
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Play a key role in process improvements and technology initiatives that drive business performance.
This position is based in a professional office environment within a manufacturing facility. The role may involve occasional exposure to machinery, production equipment, noise, dust, and manufacturing operations. Occasional after-hours support may be required for system maintenance, upgrades, or emergency troubleshooting.
If you're a technically driven problem solver with Epicor experience and a passion for supporting manufacturing operations, we'd love to hear from you. Apply today and become a key contributor to a team that builds products supporting the aerospace industry.
Start Date: ASAP
Length: 6 Months
Office Hours: (8-5pm)
Pay: $80 - $95 per hour (DOE)
