Description:
As a CSR at Ray Brandt Collision , you will be the first point of contact for our customers. You will play a vital role in providing outstanding customer service, managing incoming calls, and assisting customers through the repair process. Your primary responsibility will be to ensure that each customer has a positive experience with our services.
Requirements:
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Greet customers warmly and professionally, both in person and on the phone.
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Schedule and confirm appointments for vehicle repairs.
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Assist customers in understanding repair estimates and the insurance claims process.
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Answer customer inquiries and resolve any concerns regarding vehicle repairs or services.
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Communicate effectively with technicians, insurance providers, and other departments.
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Maintain accurate records of customer interactions and repair progress.
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Ensure that customers are informed about the status of their vehicle repairs.
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Handle payments and process transactions as needed.
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Assist with general office duties, including filing and data entry.
