Customer Relations Manager
Network Auto Source – Loveland, CO
Base Salary: $36,000 per year
Monthly Success Bonuses
Total Earning Potential: $100,000+
Position Overview
Network Auto Source is seeking a professional, personable, and results-driven Customer Relations Manager to guide customers through the vehicle purchasing process.
This position is designed for someone with a strong background in customer service, hospitality, retail, or another people-focused industry. Previous automotive sales experience is not required. We are more interested in finding someone who communicates well, builds trust, stays organized, and takes ownership of the customer experience.
This is not a traditional desk-based customer service position. The Customer Relations Manager performs the core responsibilities of an automotive salesperson while also managing customer communication, follow-up, appointments, and the overall purchasing experience.
What You Will Do
- Welcome customers and create a professional, low-pressure experience
- Learn each customer’s needs, budget, priorities, and vehicle preferences
- Help customers identify vehicles that fit their needs
- Conduct vehicle presentations and accompany customers on test drives
- Guide customers through each stage of the purchasing process
- Coordinate with management and finance staff to complete transactions
- Respond to phone, internet, text, and walk-in inquiries
- Schedule and confirm customer appointments
- Maintain consistent follow-up with prospective customers
- Keep accurate notes and customer information in the company CRM
- Follow up with customers after their purchase
- Build long-term customer relationships and generate repeat and referral business
- Maintain professional knowledge of available inventory
- Assist with vehicle photos, descriptions, merchandising, and general lot presentation when needed
- Support other dealership operations as necessary to provide a complete customer experience
What We Are Looking For
- Strong customer service, hospitality, retail, or relationship-management experience
- Professional verbal and written communication skills
- Ability to make customers feel comfortable and understood
- Organized and dependable work habits
- Confidence speaking with customers by phone, text, email, and in person
- Ability to manage multiple customers and follow-up responsibilities
- Comfortable working in a performance-based environment
- Willingness to learn vehicle information, financing terminology, and dealership processes
- Ability to work independently while contributing to a team
- Valid driver’s license and acceptable driving record
Compensation
This position includes:
- $36,000 annual base salary
- Monthly success bonuses based on individual performance
- Opportunity to earn more than $100,000 annually for strong results
Total compensation is performance-based and will vary depending on customer activity, sales results, follow-up, and overall contribution.
Who This Position Is Best For
This may be a strong career opportunity for someone coming from:
- Hotels and hospitality
- Restaurants and guest services
- Retail management
- Banking or financial services
- Customer success
- Account management
- Wireless or technology sales
- Service advising
- Other customer-facing industries
You do not need to be an experienced automotive salesperson. You do need to be comfortable working with people, asking questions, solving problems, following a structured process, and being accountable for results.
About Network Auto Source
Network Auto Source is a locally owned, established independent dealership serving Northern Colorado. We focus on providing customers with a professional, straightforward, and efficient vehicle purchasing experience.
We are looking for someone who wants to build a long-term career, develop valuable sales and relationship-management skills, and earn compensation based on the value they provide.
Job Type: Full-time
Pay: $36,000 base salary plus monthly success bonuses
Work Location: In person – Loveland, Colorado
Pay: $36,000.00 - $118,000.00 per year
Benefits:
Work Location: In person
