Schulte Hospitality Group is seeking an energetic, experienced, and hands on Conference Service Manager to join our team! Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Hospitality Group you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Hospitality Group provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
- Responsible for learning the hotel brand and strategy
- Upon receipt of Group Turnover from Sales Manager, manage program communication and logistics from pre-arrival through post-departure
- Manage Definite group blocks and events in hotel sales system (Delphi)
- Monitor group room block cutoff dates; provide reminders to clients of room block pick up, cutoff dates, contracted minimums, and rooming lists
- Create group Booking Links or enter group Rooming Lists as required
- Group billing, including but not limited to: collect advanced deposits, setup group routing as requested by client, create cost estimates for client, settle final billing after group departs
- Consults with clients to assess and understand their needs for event; areas of discussion and consultation to include audio/visual, outside vendors, shipping & handling, staffing, confirmation of agenda and meeting room usage, hospitality suites, upgrades, catering, signage, off site events, music, security, display areas, outside vendors and other specialized requirements.
- Completes Banquet Event Orders (BEOs) and Resumes for all clients/definite bookings as assigned. Detailing to include group purpose, room/suite types, block/pickup, rates and special hotel negotiations, VIP's, meeting and recreation agenda, AV, accounting, and all special instructions to operational departments of hotel
- Acts as a liaison between hotel and groups, ensuring meeting space is appropriately set up and handles any special client requests and activities on or off-site
- Plans and conducts pre-convention & post-convention meetings, as requested by client
- Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
- Provides advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events
- Negotiates food and beverage, function space, room rates, and hotel services that meet or exceed hotel revenue goals
- Achieve all predetermined sales goals for revenue and sales activity
- Ensure all pertinent aspects of customer communications are complete and documented
- Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
- Provide prompt and accurate responses to all client requests
- Consistently meet or exceed sales goals including predetermined revenue and sales activity
- Monitors local competitors and compares their operation with his/her operation
- Completes daily/weekly/monthly reports as directed by the DOS/GM
- Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
- Minimum of High School education, post-high school education preferred
- Minimum of three (3) years in hotel or conference Catering/Sales
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to communicate effectively verbally and in writing
- Excellent listening and problem-solving skills
- Ability to exceed expectations of guests and team members
- Negotiating Skills
- Strong computer skills
- Must have flexible work hours that may include evenings, weekends, and holidays
- The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
- Schulte Hospitality Group is an Equal Opportunity Employer.
Compensation: Starting salary 60K based on experience
