JPosition Summary
The Quality & Safety Program Manager leads initiatives related to regulation of nursing practice and health care, with a focus on staffing, patient and worker safety, quality, and risk mitigation.
This role works collaboratively with WSNA labor staff to advance organizational priorities including safe staffing and safe working conditions for members and quality/safe patient care. The Quality & Safety Program Manager serves as a resource to internal and external stakeholders on safety and quality issues. This position engages with state agencies to clarify implementation of laws and regulations and facilitates the investigation and submission of complaints related to employer violations of staffing, patient safety, worker safety and health, overtime, and other priorities. The role remains current on relevant literature, tracks and analyzes pertinent data, and participates in the planning, development, and delivery of WSNA educational activities.
Duties and Responsibilities Common to All Positions§ Supports WSNA Purpose, Mission, Vision, Goals.§ Works with others, role modeling collaboration, communication, and teamwork.§ Strives for excellence in work performance.§ Remains current in fields of expertise.§ Performs other duties as assigned to meet association needs including participation in staff teams committees.§ Acquires and maintains knowledge of Microsoft Office.
Duties and Responsibilities of the Quality & Safety Program Manager
1. Plans, researches, implements, and evaluates quality and safety initiatives.
2. Maintains current and working knowledge of health facility standards and regulatory requirements of government and private agencies relevant to nursing practice, including of the Washington State Board of Nursing (WABON), Washington State Department of Health (WA DOH), Washington State Department of Labor & Industries (L&I), Centers for Medicare & Medicaid Services (CMS), The Joint Commission (TJC), and Det Norske Veritas (DNV). Integrates these into consultation, education, and performance improvement activities.
3. Works closely with labor staff to provide information and education on laws and regulations addressing workplace and patient safety concerns, including implementation of nurse staffing requirements.
4. Serves as an internal consultant, mentor, and educator on quality, safety, and regulatory topics. Identifies learning needs, develops , delivers, and evaluates education/training for internal and external stakeholders on nursing practice, regulation, and best practices.
5. Collaborates on developing, standardizing, and improving processes for investigating and addressing violations of regulatory requirements, including filing complaints with the Washington State Department of Health, Department of Labor and Industries, and other regulatory bodies as assigned. Demonstrates expertise in complaint investigation/inquiry, filing, tracking, analyzing, and reporting. Obtains and files documents related to regulatory investigation findings. Works with DOH and L&I staff to follow up on investigations and complaints.
6. Serves as a Nurse Planner for the WSNA Continuing Education Provider Unit Program, in compliance with ANCC Provider Unit requirements, with a focus on quality, safety, and regulation. Writes articles for the WSNA newsletter and develops current and relevant content on the WSNA website. Assists in the planning and production of WSNA membership events including the biennial Professional Issues Conference.
7. Attends and serves as staff to WSNA committee/councils as assigned.
8. Assists with other duties as assigned.
Education/Experience
- Current licensure as a registered nurse in the state of Washington required.
- Baccalaureate degree in nursing and an advanced degree in nursing, education, or closely related field required.
- Minimum of five years of experience as a registered nurse is strongly preferred. Prior experience in health care quality/safety and regulation, and experience in providing relevant healthcare education preferred.
Essential Skills/Competencies
- Knowledge of principles and standards relevant to nursing practice including the Washington State Nurse Practice Act.
- Knowledge of healthcare regulatory agency requirements.
- Proficient in locating healthcare regulations and source documents and conducting literature reviews.
- Proficient in writing using APA format.
- Excellent written and oral communications skills.
- Effective interpersonal skills.
- Ability to take initiative, organize work, manage multiple projects, with close attention to detail, accuracy, and thoroughness of work.
- Ability to work independently to complete assigned work.
- Proficient in use of Microsoft Office Suite (Outlook, Excel, PowerPoint, Word), presentation graphics applications, and education technology.
Physical requirements
This job requires:
- Some travel and attendance at out of office events.
- A valid driver’s license in Washington state and access to an operational motor vehicle that is currently insured.
- This position is office-based with opportunity to work home-based (local) up to 60%.
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*The Nursing Practice Quality & Safety Program Manager is included in the Program Specialist job classification and is subject to the WSNA-Teamsters Local #117 Contract provisions.
Pay range:
$118,366 - $150,041 a year
Benefits:
-Health, dental, vision insurance
-Flexible spending account
-Vacation, sick leave, holidays
-Pension
-Professional development
Pay: $118,366.00 - $150,041.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Bellevue, WA 98006
