Job Summary
The Housekeeping Manager is responsible for maintaining the highest standards of cleanliness in all guest rooms and throughout the hotel. Must be familiar with and uphold all Marriott Quality standards. Must be able to check the quality of clean rooms according to Marriott standards. Must be able to identify imperfections, flaws, any maintenance issues. He / she must work to promote safety in all guest areas by following strict procedures with respect to passkeys, entry into guestrooms, and reporting any suspicious activity. The ideal individual for this position demonstrates a commitment to maintaining high quality standards and attention to detail. 90 day probationary period.
Duties and Responsibilities
- Be familiar with the room inspection process.
- Must be familiar with the Marriott Quality (QA) standards and be able to thoroughly inspect clean rooms for any imperfections or maintenance issues and respond to correct those issues accordingly.
- The Housekeeping Manager will inspect all guest rooms once servicing is completed by the room attendant.
- Assist is the cleaning and servicing of assigned rooms or areas according to established Marriott standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash etc. Cleaning of kitchen areas, refrigerators, coffee makers, cups, glasses, silverware, kitchen utensils, etc.
- Will monitor and control supplies and amenities, minimizing waste within all areas of housekeeping.
- Responsible for maintaining Cleanliness Brand Standards throughout the Hotel.
- The Housekeeping Manager is responsible for cleanliness in all public areas.
- Must be able to manage the Minutes Per Room rule (not more than 30-35 minutes to clean one room) with all Housekeepers.
- Will assist in the training of all Housekeeping personnel.
- Provide feedback in regards to damages or missing items in guestrooms and report any work orders to Operations Manager / Maintenance department.
- Supervise the cleaning and re-loading of the carts at the end of each shift and ensure they are all stored properly supply closets.
- Responsible for the distributing all passkeys daily to Housekeeping personnel. Make sure all keys are accounted for and turned in at the end of the shift.
- Notify immediately to the Front Office department any and all Lost and Found Items, the room number where found, the date found. Log all items in the Lost & Found Log.
- Report immediately to the Operations Manager any of the following occurrences:
- No luggage in a stay-over room.
- A sleep-out or a room showing occupied but has not been used.
- Any unusual happening you might notice.
- Extra guests in a room.
- Supervise and train in the usage and distribution of the cleaning agents.
- Ensure that any guest room keys are not left on carts, are accounted for, and turned in on a daily basis.
- Ensure that no occupied room is left open and unattended when being serviced and at the end of the day.
- Request the identification of any guest who enters an occupied room being serviced to verify that they belong in that room.
- Perform other duties as assigned by management.
Qualifications
Requirements include basic reading, writing and math skills and 2-3 years housekeeping supervisory experience is preferred.
Working Conditions
- You may be required to work nights, weekends, and/or holidays.
- Must be able to work with challenging clients / employees.
Physical Requirements
Flow of work and character of duties involve the coordination of manual dexterity and normal and visual attention. This job requires ability to perform the following: carrying or lifting items weighing up to 50 pounds and pushing and/or pulling approximately 200 pounds, frequently standing up and moving about the facility, frequently handling objects and equipment to maintain the facility, frequently bending, stooping and kneeling.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Work Location: In person
