As an Air Logistics Operational Care Specialist, you will support air import operations for customer-specific accounts, helping ensure shipments are coordinated accurately, efficiently, and on time. This role blends operational execution with customer communication, so you will manage day-to-day shipment activity while also partnering directly with customers and internal teams to keep freight moving and expectations aligned.
You will coordinate bookings, documentation, shipment monitoring, and deviation follow-up while working closely with Customer Care, gateways, warehouses, customs teams, carriers, vendors, and other operational partners. You will help support a growing Los Angeles-based team as they take on new account volume, bringing flexibility, ownership, and a collaborative approach to daily operations.
This role is ideal for someone who can manage assigned accounts with independence, communicate clearly, and jump in where needed to support team coverage and shifting business needs.
