Overview
Join our dynamic hospitality team as a Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations at our hotel. In this vital role, you will be the first point of contact for guests during the night shift, managing front desk duties, handling guest inquiries, and ensuring all financial and administrative tasks are accurately completed. Your proactive attitude and hospitality expertise will contribute to creating a welcoming environment that leaves a lasting positive impression on our guests. This paid position offers an exciting opportunity to develop your skills in hotel management while providing exceptional guest experiences around the clock.
Responsibilities
- Greet and assist guests with check-in and check-out procedures, ensuring a smooth and friendly experience
- Manage reservations using property management systems (PMS) such as OPERA or similar platforms, updating guest records accurately
- Handle guest inquiries, requests, and complaints with professionalism and problem-solving skills to enhance guest satisfaction
- Conduct nightly audits of all financial transactions, including room charges, payments, and billing discrepancies
- Prepare detailed shift reports, incident logs, and audit summaries to ensure operational accuracy and accountability
- Monitor security protocols by conducting CCTV surveillance, property inspections, and emergency response procedures in accordance with hotel policies
- Communicate effectively via phone and in person with guests, staff, and emergency responders using proper phone etiquette and customer service techniques
Experience
- Previous experience in hospitality management or front desk operations within a hotel or resort environment is highly preferred
- Familiarity with hospitality reservation systems such as OPERA or comparable property management software is essential
- Strong customer service skills with the ability to handle guest relations professionally and courteously
- Knowledge of hotel emergency procedures, guest services standards, and property management systems (PMS) is advantageous
- Multilingual or bilingual abilities are a plus for engaging with diverse clientele effectively
- Experience working night shifts in a hospitality setting demonstrates reliability and adaptability in a 24/7 environment
Join us as a Night Auditor to deliver top-tier guest services during the overnight hours while honing your skills in hotel operations. Your dedication will help uphold our reputation for excellence in hospitality management!
Pay: $15.00 - $17.00 per hour
Benefits:
Work Location: In person
