This Isn’t Just a Front Desk Job; It’s a Critical Role in Patient Care, Practice Flow, and Helping People Feel Seen and Supported.
If you already have experience working in a medical office or healthcare front desk setting, but you’re looking for something more meaningful, more collaborative, and more connected to patient care, this could be the opportunity you’ve been waiting for.
Whether a patient is calling for the first time or checking in for their tenth visit, you’re the voice who makes them feel welcomed, remembered, and supported.
At Action Rehab Hawaii, that voice could be yours.
We’re looking for a Patient Care Coordinator / Front Office Assistant who brings warmth, focus, and professionalism to every interaction. Someone who doesn’t just schedule appointments, but helps create a smooth and supportive experience for every patient who walks through the door.
This role isn’t about sitting behind a desk all day. It’s about becoming part of a growing outpatient physical therapy clinic that values teamwork, communication, and exceptional patient experiences from start to finish.
Why This Role Matters
You’ll be the first impression, and the lasting one.
From the first phone call to the final check-out, you’ll help guide patients through every step of their care experience. You’ll answer questions, solve problems, keep schedules organized, and help create the kind of environment that makes patients feel comfortable and cared for.
Our clinic runs on collaboration, professionalism, and positive energy. If you love helping people, staying organized, and bringing calm to busy days, you’ll fit right in.
What You’ll Do
Patient Scheduling & Front Desk Coordination
- Schedule physical therapy evaluations and follow-up visits
- Manage provider schedules and maintain efficient clinic flow
- Welcome and check in patients with professionalism and warmth
- Answer phones and respond to patient questions quickly and clearly
Insurance Verification & Financial Coordination
- Verify insurance benefits, eligibility, and authorizations
- Assist patients with billing questions and payment collection
- Explain coverage, copays, and financial responsibilities clearly and professionally
- Collect copays and payments during check-in and check-out
Patient Communication & Case Support
- Communicate with patients, therapists, physicians, and administrative staff
- Follow up with patients regarding appointments and scheduling needs
- Help reduce cancellations and improve patient attendance consistency
EMR & Administrative Responsibilities
- Enter and maintain accurate patient information in EMR/EHR systems
- Maintain organized and complete electronic patient records
- Support daily front office operations in a fast-paced outpatient clinic
You’re a Great Fit If You:
- Have 1+ years of front desk, PCC, receptionist, or healthcare administrative experience
- Have experience working in a medical office, outpatient clinic, chiropractic office, or physical therapy setting
- Communicate with professionalism, warmth, and confidence
- Are comfortable multitasking in a busy healthcare environment
- Have experience with insurance verification, authorizations, scheduling, and EMR/EHR systems
- Enjoy helping people and keeping systems organized
- Want a role where your work genuinely impacts the patient experience
What’s In It for You
Pay: $20–$24/hour depending on experience
Schedule: Full-Time, Monday-FridayNo weekends
Benefits & Perks
- Medical, Dental & Vision Insurance
- Paid Time Off (PTO)
- Paid Holidays
- 401(k) Retirement Plan Options
- Profit Sharing Program
- Stable Full-Time Schedule
- Supportive Team Environment
- Long-Term Growth Opportunities
- Positive Clinic Culture Focused on Teamwork and Patient Care
Why Join Action Rehab Hawaii?
Action Rehab Hawaii is a locally owned outpatient physical therapy clinic committed to delivering high-quality care and an exceptional patient experience.
We believe the front office plays a major role in how patients feel throughout their recovery journey. That’s why we invest in people who care deeply about professionalism, communication, organization, and helping others feel supported.
This is a great opportunity for someone with medical office or healthcare front desk experience who wants more than just another administrative job.
If you’re looking for a role where your effort matters, your team supports you, and your work directly impacts patients every day, we’d love to meet you.
Apply today
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Application Question(s):
- Do you have at least 1 year of experience working in a healthcare, medical office, outpatient clinic, or front desk setting?
- Do you have experience with, or are you familiar with, EMR/EHR and billing systems?
- Do you have experience with insurance verification and authorization processes, including collecting co-pays?
- Do you have experience contacting patient leads and converting them into scheduled evaluations or consultations? Please describe.
- Are you willing to undergo proven sales training to assist with lead conversion and evaluation scheduling?
Work Location: In person
