As an Assistant General Manager, your #1 priority is driving daily membership sales, contacting leads, and creating a high-performance sales culture—all while delivering a world-class member experience. You’ll lead from the front by hitting personal sales goals, developing a strong in-studio community, and mentoring a results-driven team. This is a sales-first position ideal for someone who thrives on metrics, motivation, and movement.
Key Responsibilities
Sales & Lead Generation (Top Priority)
- Consistently meet and exceed personal sales goals
- Drive weekly lead generation through:
- Local business outreach
- Grassroots events and pop-ups
- Referral programs
- Community engagement partnerships
- Execute the LASER sales process to convert leads to long-term members
- Collaborate with General Manager to forecast and execute against weekly/monthly revenue targets
Strategic Planning & Performance Management
- Participate in weekly strategy meetings and monthly sales reviews
- Leverage reports to identify performance gaps and implement solutions
- Optimize all studio revenue streams: memberships, class packages, and retail
Retention & Member Experience
- Build rapport with every member to support satisfaction and retention
- Address and resolve member concerns with urgency and care
- Implement proactive strategies like check-ins for low-usage members, milestone
rewards, and VIP member touchpoints
- Monitor daily retention reports and manage follow-up tasks
Team Leadership & Culture
- Aid GM in recruiting, onboarding, and developing an exceptional sales and front desk team
- Participate in regular sales training, coaching, and role-play sessions
- Motivate the team to exceed targets with a clear path to commissions and incentives
- Uphold Club Pilates’s brand values through consistent team accountability and culture
building
Studio Operations
- Day-to-day operations, cleanliness, and presentation of the studio
- Aid GM in managing staff schedules and class coverage to ensure optimal studio flow
- Enforce compliance with local, state, and federal labor laws and Rumble policies
- Be onsite full-time, including evenings and weekends as required
Qualifications
- 2+ years of sales leadership experience, ideally in fitness, hospitality, or service-based
industries
- Proven success in hitting personal sales goals
- High-energy leadership style with the ability to inspire and train team members
- Strong interpersonal and written communication skills
- Proficient in CRM systems and sales reporting tools
- Highly organized and detail-oriented with a passion for problem-solving
- Passionate about fitness
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