Job Requirements
Reports to the Manager or Director of the unit. The Clinical Business Supervisor, Perioperative & Procedural Services focuses on the efficient operations of the department and the performance of its administrative staff following UMMC Downtown and Midtown and departmental policies and procedures in the delivery of quality patient care in regards to administrative and business functions including but not limited to registration, staff and patient scheduling, supply chain, charge capture, administrative support, financial performance and compliance.
Primary Responsibilities
Staff Supervision
- Supervise Coordinators/Administrative Support Staff; ensure proper staffing at all centers
- Interview, hire, train, schedule, and evaluate staff in partnership with Manager/Director
- Set expectations, review performance, administer competencies, and provide coaching/feedback
- Counsel and discipline staff per UMMC HR and departmental policy
- Identify training needs and support staff development
Registration, Scheduling & Referrals
- Provide clinical oversight of patient scheduling, insurance authorization, and charge capture
- Manage provider scheduling templates, including new provider/visit-type setup
- Oversee registration/encounter accuracy and ensure work queues are actively reconciled
- Handle prior authorizations and referral activities as needed to maximize reimbursement and satisfaction
Financial & Charge Operations
- Support department budget performance; monitor variances and prepare recommendations
- Compile and analyze financial/statistical data and reports
- Oversee daily charge reconciliation, charge error queues, and Charge Master accuracy
- Manage point-of-service collections (reconciliation, posting, depositing)
- Assist with accounts payable, billing, and office expenditures
Supply Chain & Contracts
- Oversee requisitioning, supply levels, and equipment maintenance
- Liaise with Materials Management/Contracts on supply chain issues
- Facilitate CQVA process for new product/equipment introduction; recommend vendor/product changes
- Manage contract submission and review with Corporate Contracts and Legal; facilitate vendor onboarding
Department Operations & Compliance
- Maintain compliant, efficient department operations per organizational and regulatory requirements
- Draft/revise office procedure manuals
- Monitor patient privacy/confidentiality adherence
- Handle guest relations issues, prioritizing and escalating as needed
- Coordinate orientation, certifications, office moves, and other administrative tasks as assigned
- Perform all other duties as assigned.
Work Experience
Education & Experience - Required
- Registered Nursing License in the state of Maryland is required.
Three (3) years of supervisory experience.
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Education & Experience - Preferred
- Nursing experience in surgical and / or procedural services preferred.
Knowledge, Skills, & Abilities
- Detailed knowledge of departmental functions and computer software applications.
- Excellent organizational skills, ability to prioritize own work and that of others.
- Highly effective communication, written and organization skills are required.
- Effective use of Microsoft applications.
- Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.
- Acts to correct observed risks to patient safety.
- Reports adverse events and near misses to appropriate Manager / Director or other management authority.
- Identifies possible risks in processes, procedures, devices and communicates the same to the Manager / Director for implementation of changes
