An established social services organization is seeking a Case Manager in Brooklyn, NY. This role supports residents through assessment, advocacy, service coordination, and ongoing case management in a residential setting.
About the Opportunity:
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Shift: Day shift
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Schedule: Monday through Friday, with a Saturday rotation and one late day per week
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Hours: Standard business hours, with occasional late-day coverage and summer Fridays ending at 3:00 PM as workload permits
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Setting: Residential setting
Responsibilities:
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Manage a caseload of residents and meet with clients on a weekly and as-needed basis
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Connect clients with appropriate providers, programs, and community resources across health and human services settings
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Escort clients to scheduled and unscheduled medical and psychiatric appointments when needed
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Facilitate group activities, track participation, and support on- and off-site programming
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Maintain accurate client records, including progress notes, service plans, assessments, and updates, in an audit-ready format
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Conduct unit inspections, support follow-up needs, and ensure safe service delivery in alignment with program and food safety standards
Qualifications:
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Bachelor's degree
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At least 2 years of experience in human services
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Strong spoken and written communication skills
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Strong time management skills and the ability to multitask in a fast-paced environment
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Ability to build therapeutic relationships with clients and collaborate with internal and external partners
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Proficiency with Microsoft Office, email, and internet navigation
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Knowledge of confidentiality and HIPAA-related practices
Desired Skills:
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Background in case management
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Experience supporting individuals affected by homelessness, HIV, substance use, mental illness, or entitlement-related needs
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Experience with crisis intervention
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Flexibility to work early or late shifts, weekends, and holidays as needed
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Familiarity with ongoing training and continuing education in human services
